Duties

Serves as the bell clerk for bell operations at a resort lodging property. Functions as the aloha ambassador for the hotel welcoming and interacting positively with guests and customers. Demonstrates quality customer service in attitude, appearance, behavior, and job performance which together, greatly influences the public's impression of the property. As bell clerk, primarily performs a variety of clerical duties that involving direction of workflow of bell services performed by bellman. Responds to requests of clientele for a variety of services to include but not limited to storage, directions, or delivery of items or goods such as flowers, fruit baskets, mail, parcels, etc. As a required function, carries guests' items to and from automobiles, loads and navigates luggage carts and escorts guests to their rooms and explains rooms' features such as locks, ventilation systems, and televisions. Assist physically challenged travelers and other guests with special needs.

Drives an electronic cart to transport guests about premises and local areas, or arranges for transportation. Opens and closes doors for guests. Maintains the cleanliness of the lobby. Observes for unauthorized or unsafe lobby activities. Arrange for shipments of baggage, express mail, and parcels. Computes and completes charges for services rendered and maintains records. Sets up display tables, refreshments, racks, or shelves, and arrange merchandise displays. Complete baggage forms.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

How You Will Be Evaluated

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted with your application:
  

  • Resume

  
  Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
  Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
  
  The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Spouse's PCS Orders; Marriage Certificate
  • DA Form 3434
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

  
  
  Including any of the following on your resume may result in an ineligible rating:
  Classified or government sensitive information
  Social Security Number (SSN)
  Photos of yourself
  Personal information, such as specifically mentioning your age, gender, race/national origin, etc
  Encrypted and digitally signed documents
  Illegible documents or files that cannot be opened

• How to Apply

  You may submit your application packet using one of the two methods identified below:

  • Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42311963052. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

  • Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.

  Agency contact information

  Lea Reis

  Email

  leaann.a.reis2.naf@army.mil

  Address

  P4-NAF-HAKOHO HALE KOA HOTEL
  DO NOT MAIL
  Honolulu, HI 96815
  US

  Next steps

  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens