Do you love helping customers and have great phone skills? Would you want to work in a position with serious potential for growth in your career? Look no further! Toyota Carlsbad is seeking an experienced Customer Service Professional to help with booking Service appointments over the phone!

Join our culture of excellence and reap our generous benefits!

We offer:

• Excellent benefits package, including Medical, Dental, Vision, company-paid Life Insurance, Profit Sharing and 401K.
• Excellent Culture
• Being part Winning Team!!

Major Essential Duties

• Promptly and professionally answer multiple inbound calls with the number one goal being to provide an exceptional client experience and to schedule a solid and specific service reservation with the service team.
• Provide clients with information pertaining to current service offerings.
• Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Other duties as assigned.

Qualifications

• 2-3 years customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
• Knowledge of Toyota products a plus.
• Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence
• Superb communications skills, both verbal and written.
• The ability to instantly build rapport with clients.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong organizational expertise and attention to detail.
• Must be able to work flexible hours and days, including some weekends.

We are an EOE/M/F/D/V Employer and support a drug-free workplace.