Job description

Hunter Automotive Group is looking for an energetic and progressive BDC Manager to lead a partially remote sales and service BDC in Fletcher, NC!

Hunter Automotive Group provides the stability of a 4th generation, family-owned company, the opportunity to earn great income and the potential to grow your career with our growing company. We have proudly served the western North Carolina community since 1940!

At Hunter Automotive Group, our Core Focus is to improve the quality of life for everyone at our dealerships. Our Core Values of Honesty, Never Settle, Strong Work Ethic, and Positive Attitude helps us maintain the right culture and guide our day-to-day operations.

Do you have what it takes to become part of our Hunter Team?

Ask yourself:

· Do I say what I mean and mean what I say?

· Am I always honest with myself, my teammates, and my customers?

· Do I strive for more, always being proactive?

If you answered YES to these questions, you will be a great fit in our company culture. We are proud of our:

FANTASTIC Company Culture:

We pride ourselves in appreciating our employees, providing a great work environment, and welcoming innovative ideas.

GREAT Work-Life Balance:

We know work is only part of your life and we value that by accommodating manageable work hours.

Prevalent Opportunity for Advancement:

We love to develop our employees and promote from within. Above-average performance + demonstrating the core values = success and promotions!

We continuously strive to create an environment in which our employees can attain professional fulfillment; an environment that is challenging and promotes excellence and achievement.

We offer a competitive benefits package that includes:

· 401K with company match

· 100% paid medical insurance available

· Medical, dental, and vision coverage

· Excellent work environment

· Life insurance

· Short and long-term disability

· Paid Time Off

· Paid Holidays

· Opportunity for growth

· Company parties and events

We are looking for an energetic and progressive BDC Manager to lead a partially remote sales and service BDC in Fletcher, NC!

Hunter Automotive Group provides the stability of a 4th generation, family-owned company, the opportunity to earn great income and the potential to grow your career with our growing company. We have proudly served the western North Carolina community since 1940!

At Hunter Automotive Group, our Core Focus is to improve the quality of life for everyone at our dealerships. Our Core Values of Honesty, Never Settle, Strong Work Ethic, and Positive Attitude helps us maintain the right culture and guide our day-to-day operations.

Do you have what it takes to become part of our Hunter Team?

Ask yourself:

• Do I say what I mean and mean what I say?
• Am I always honest with myself, my teammates, and my customers?
• Do I strive for more, always being proactive?

If you answered YES to these questions, you will be a great fit in our company culture. We are proud of our:

FANTASTIC Company Culture:

We pride ourselves in appreciating our employees, providing a great work environment, and welcoming innovative ideas.

GREAT Work-Life Balance:

We know work is only part of your life and we value that by accommodating manageable work hours.

Prevalent Opportunity for Advancement:

We love to develop our employees and promote from within. Above-average performance + demonstrating the core values = success and promotions!

We continuously strive to maintain an environment in which our employees can attain professional fulfillment; an environment that is challenging and promotes excellence and achievement.

We offer a competitive benefits package that includes:

• 401K with company match
• 100% paid medical insurance available
• Medical, dental, and vision coverage
• Excellent work environment
• Life insurance
• Short and long-term disability
• Paid Time Off
• Paid Holidays
• Opportunity for growth
• Company parties and events

Job Responsibilities:

• Build, maintain, and measure the internet and business development processes
• Manage a partially remote BDC team
• Oversee and inspect that data is complete and accurate for reporting
• Compare desk logs to CRM (DriveCentric) for consistency
• Oversee sold appointment charts
• Ensure that all leads are responded to within 5 minutes
• Ensure that Sales and Service BDC Agents are hitting their required daily goals
• Handling on-the-spot issues with customers
• Monitor overdue tasks in DriveCentric and counsel staff
• Work with Service BDC for maximum appointment efficiency and 1st visit requirements
• Recruit staff for both Sales and Service to ensure that both BDRs are covered
• Train all new hires
• Review inbound and outbound phone calls, emails, and texts for coaching opportunities
• Ensure reception is covered for breaks, lunch, vacations, sickness, etc

Job Qualifications:

• Demonstrate organizational skills and be detailed oriented
• Ability to collect and analyze appropriate performance metrics
• Ability to recruit, train and motivate the BDR team
• Always lead by example: outgoing, personable, energetic, team player
• Ability to interact with both senior and peer managers within the dealership
• Demonstrate an understanding and determination to the business interests of the dealership
• Ability to create and maintain a professional work environment
• Maintain standards for delivering sales opportunities to the sales and/or service departments
• High school diploma or the equivalent
• Ability to read and execute instructions and information
• Supervisory experience preferred
• Valid driver license
• Professional personal appearance
• Excellent communication skills

Position Qualifications:

• Preferred experience within the service and/or sales departments at a leadership level
• Business acumen and savvy for forward-thinking objectives
• Ability to navigate and efficiently utilize computer programs
• Ability to lead the department in training and feedback to optimize the agent's experience and achieve production levels

Hunter Auto Group is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fletcher, NC 28732: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• BDC Dealership Management: 1 year (Required)

Work Location: One location

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