Job description
Position Description
Key Responsibilities and Accountabilities:
- Coordinate with region sales teams and implement plans and strategies for achieving Mack and Volvo Trucks NA sales goals and market share growth in the BEV space
- Maximize customer uptime by being the main subject matter expert (SME) for servicing and support of BEV vehicles
- Ensure dealers and customers have the necessary training, tooling, parts, facility needs and electrical infrastructure to ensure success
- Provide Dealer technical support, diagnostic support, warranty support and part support needed to maintain and repair BEV vehicles
- Provide timely product feedback to internal Quality teams by closely monitoring BEV vehicles performance and provide technical feedback on any design or operational issues
- Maintain adequate visitation to customers and dealers operating BEV vehicles
- Ensure the implementation of servicing support programs including service program completion, Vehicle recalls in order to maximize customer uptime.
- Lead the investigations of complex product problems and provide accurate product reports.
- Provide technical support to body builders to ensure proper body and component installations
- Coordinate all activity between sales, parts, and factories to reduce quality concerns and to maintain customer satisfaction.
- Maintain good customer relations with BEV vehicle customers, as well as, support sales organization in soliciting new and additional BEV customers
- Offer guidance and approval of special goodwill expense for product performance corrections to customer's out-of-warranty product concerns.
- Frequent travel is required
Critical Competencies:
- Excellent oral and written communication skills.
- Ownership/Accountability
- Analytical Skills
- Problem Solving/Decision Making
- Technical/Functional Expertise
- Negotiation Skills
- Leadership
- External Relationships/Networking
- Essential Educational and/or Training Qualifications and Certificates
- Bachelor’s Degree in Engineering or business-related discipline preferred
- 5 years of automotive industry experience, preferably in a service management role
- 2-3 years’ experience in dealership operations or in a position with direct dealer interface
- 5 years of customer service experience preferred
Benefits:
- Competitive medical, dental and vision insurance
- Countless career opportunities / internal mobility across our global organization
- State-of-the-art training and personal development
- PTO and tax deferred retirement plans, varied by business
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $102,800.00 - $149,310.00, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
About us
Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, Eicher, SDLG, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.
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