Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Cotton Court Hotel is located in Lubbock, Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

Job summary:

The ideal candidate will assist, serve, and wait on the bar top promptly during restaurant service hours. You will be responsible for taking food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables; collect payments and assist in the maintenance of the restaurant and hotel area and equipment. In this highly visible position, you will be interacting with hotel guests, visitors, and restaurant/bar/kitchen staff. One of the bases to a positive guest experience is positive interaction with Cotton Court Staff. It is essential that you always remain professional and cordial, and that you treat all guests and associates with courtesy and respect under all circumstances.

Shift requirements:

Hours will vary and include weekends and holidays. Please see our website for hours of service.

Responsibilities

• Contribute positively to the team within the department
• Prepare for any and all guest requests
• Participate in on-going training
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
• Maintain complete knowledge of and comply with all departmental policies and service procedures
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, glassware, and garnishes in the restaurant
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Organize assigned stations and ensure readiness prior to guest arrival.
• Greet guests and suggest beverage order, utilizing upselling techniques.
• Relay daily specials with brief descriptions; answer all questions on menu selections accurately and offer suggestions.
• Take guests’ orders utilizing upselling techniques and record all orders following service standards.
• Input orders into system and ensure transmission of orders is verified by kitchen when assigned to do so.
• Work closely with Kitchen Staff in assigned station on service and timing.
• Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
• Maintain positive guest relations. Be familiar with all hotel services/features.
• Handle guest complaints and ensure guest satisfaction.
• Total all charges, present guest checks according to procedure, and process checks according to departmental policy.
• Adhere to payment, cash handling, credit card, and room charge policies and procedures.
• Attend meetings, trainings, etc. as scheduled.
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group
• Complete other duties as assigned by Supervisor

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Able to work with a POS terminal
• Works productively with a team
• Ability to lift 50 lbs.
• Ability to stand throughout the shift
• Effective multitasking skills
• Composure and patience under pressure
• TABC and Food Handlers Certification Required

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.