Job description

PURPOSE OF POSITION:

•The Overnight Bakery Clerk is responsible for preparing, baking, and/or packaging bakery product. Product is placed on storage racks, which are later filled to the display shelf/case for customer purchase. He/she must also fill products into the service case, self-service cases, and other display areas and may take down product at night. Bakery clerks prepare food products including both cold and hot foods. He/she must maintain product quality by reviewing appearance, codes, and rotating product. He/she must maintain the Bakery area in a clean/sanitary and visually appealing manner. He/she is responsible for waiting on and servicing customers at the Bakery service counter when necessary. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate.

ORGANIZATIONAL RELATIONSHIPS:

•This position reports to: Bakery Manager, Assistant Bakery Manager

•Position(s) that report directly to this position: Full time clerks may supervise, train, and develop part time clerks when assigned.

ESSENTIAL JOB FUNCTIONS:

•Work in a courteous manner in a fast paced multi functional environment alone or with other people overnight.

•Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.

•Operate Bakery department equipment including ovens, mixers, slicers, and others.

•Prepare bakery product for sale to customer. This includes setting up product, baking, wrapping, pricing, and producing items for sale, which includes repetitive motion.

•Must work quickly and carefully while preparing items at a reasonable expectancy (R/E).

•Visually identify product and PLU code; manually enter into the labeler for pricing.

•Reading display terminal and other documents when necessary.

•Placing product into or removing product weighing up to 40 lbs. from refrigerated cases.

•Work safely with electronic slicing equipment, ovens, mixers, and other Bakery related machinery.

•Replenishing product from the prep area to the display shelf/case/table.

•Lift and load 5-40 lb cases onto stock carts and push or pull cart to prep area.

•Work in a warm/cool/cold environment.

•Interact and communicate with others in a courteous and professional manner including greeting and thanking customers.

•Deal with some potentially difficult situations (such as dissatisfied customers).

ADDITIONAL JOB FUNCTIONS:

•Wait on customers from behind Bakery service cases, process verbal orders (including wrapping and pricing), and deliver orders to customer from across the counter.

•Perform cake-decorating and cream case functions.

•Taking verbal orders over the telephone and writing down pertinent information.

•Preparing special customer requests such as cakes or platters.

•Lift and load product weighing up to 50 lbs.

•Storage of supplies and materials from receiving area to prep area.

•Sweep, clean up, and sanitize workstation as assigned by supervisor.

•Cleaning and sanitizing equipment, utensils, and other supply items.

•Clean display cases and fill supplies when needed.

•Other duties as assigned.ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:

•The Bakery Manager or Asst. Bakery Manager generally assigns the work.

•Bakery clerk should review and get approval from his/her supervisor prior to performing any work that was not previously assigned.

•The Bakery Manager generally prepares work schedules on a weekly basis.

RESPONSIBILITY AND DECISION MAKING AUTHORITY:

•Responsible to wait on the customer and provide good customer service including suggestive selling.

•Bakery clerks should make sure the customer gets exactly what they want (show customer types of cakes, etc.).

•Bakery clerks are not to leave their assignment without notifying the supervisor on duty.

•Responsible for knowing and understanding all Bakery specific policies and procedures.

•Responsible for performing their work in a safe and ergonomically correct manner.

•Any unsafe working conditions must be reported to the supervisor on duty immediately.

RELATIONS WITH OTHERS:

•Must be able to relate to the following in a courteous and professional manner:

oCustomers

oSupervisors

oCo-workers

oStore Management

oVendors

oOther people with whom they have contact while on duty

KNOWLEDGE AND BACKGROUND REQUIRED:

•Must be at least 18 years old.

•Excellent customer service skills.

•On the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED:

•Prior food handling experience.

•Ability to work quickly and accurately.

•High school graduate or currently enrolled in school.

WORKING CONDITIONS:

•Stores are usually open 7 days a week.

•Part time associates usually work between 8 and 36 hours a week.

•Full time associates usually work 40 hours a week.

•Overnight Bakery clerks usually scheduled between 10 p.m. and 8 a.m.

•Retail store conditions are generally dry with moderate temperature.

•Bakery conditions may vary from warm to hot.

•Bakery clerk requires the performance of repetitive tasks.

•Cooler conditions may be wet or dry, and usually cold.

•Freezer conditions are usually very cold.

•A hair restraint must be worn at all times.

GENERAL:•This may be a part time or full time position.

•This is considered an entry-level position.

•Food safety awareness is required in this position.

MISCELLANEOUS:

•It is important to understand that all Bakery clerks must have the ability to deal with some potentially difficult situations (such as dissatisfied customers) to perform this position in a satisfactory manner.

Job Type: Full-time

Pay: From $16.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Bakery

Schedule:

• 8 hour shift

Work Location: In person

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