Job Description:

Role Summary/Purpose:

The PayPal & Venmo Team are looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge. You will be joining a PayPal & Venmo Technology team that works side by side with PayPal the parent, as well as Venmo and the extended SYF client and technology teams.

The AVP, Digital Platform Technical Lead has the overall operational accountability of the services and processes that power the availability, efficiency, and performance of Synchrony’s PayPal/Venmo technology ecosystem. The candidate will drive the day-to-day operations of the PayPal/Venmo Credit products and their related technologies, delivering continual service improvements, developing the platform and maintaining operational metrics. The candidate will also work directly with the client, to provide updates, participate and lead architectural improvement discussions, and drive issue resolution.

We are looking for a collaboration minded, detail-oriented jack of all trades to join our team. The ideal candidate enjoys working on a team and loves a good challenge. You will be joining a PayPal & Venmo Technology team that works side by side with the clients, as well as the extended SYF client and technology teams.

We are also looking for a naturally curious and an independent thinker who enjoys sharing ideas and solving problems. Someone who is able to see big picture, but knows the devil is in the details.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Drive relationship directly with client and client team to understand issues and drive resolution across our technology stack.

• Communicate formally and informally both internally and externally to isolate and resolve issues

• Work real time with PayPal/Venmo teams

• Preferred Technology experience: Splunk, NewRelic, SQL, Excel/VBA macros, Postman, FISERV, JIRA, ServiceNow

• Lead efforts to propose and design new solutions in order to continuously improve the overall customer experience

• Leverage data to understand issue impacts, improvement opportunities, or anomalies that could indicate future challenges

• Testing coordination and leadership

• Oncall pager duty 1 week a month

• Perform other duties and/or special projects as assigned

Production Support

• Collaborate with stakeholders, other product owners and process leaders globally (i.e. IT Operations, Engineering, Cloud, Security, Enterprise Operations, etc…) to increase the availability of infrastructure and services

• Identify system deficiencies and recommend solutions for continual service improvements

• Automate workflows and proactive self-healing to eliminate unnecessary manual processes, multiple handoffs and increase productivity

• Introduce new functionality to eliminate manual identification of issues and correlation of events to reduce customer impact (event correlation, auto incident generation and routing)

• Participate in system upgrades

• Act as key member of the overall Service Management & Delivery program team

• Participate in the design and implementation of enhanced functionality, simplification and automation that drives productivity across the organization

• Participate in Agile ceremonies including Agile Release Trains (ART), Scrum of Scrums, Backlog grooming, and Daily Stand Ups

• Write Agile stories and provide requirements to the development team for coding

• Participate in Functional and User Acceptance Testing. Coordinate testing of stakeholders and cross-process impacting teams

Qualifications/Requirements:

• Bachelor's Degree and Technology experience or equivalent leadership program experience, or in lieu of degree, High School Diploma/GED and 4 years IT experience

• Experience with API integrations, technical support, troubleshooting and servicing

• Experience in developing and implementing information systems

• Experience in project management and/or as scrum master

• Technology experience with Splunk, New Relic, Excel/VBA macros, FISERV, JIRA, Confluence and ServiceNow is preferred

Desired Characteristics:

You are the right candidate if…

• You are naturally curious and an independent thinker who enjoys sharing ideas and solving problems.

• Have tech chops: You need to be ready to get into the weeds on complex technology solutions.

• You are able to see big picture, but know the devil is in the details. The AVP, Digital Client Technical Lead craves getting into the weeds on hard problems and figuring out how to make things work.

• Have passion: Sure, you can triage, but are you passionate about finding solutions in a high-speed environment?

• Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first?

• Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, continuous improvement…all the good stuff?

• Learn quickly and adapt to new technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn, and propose new solutions to improve the tech that powers our C/X?

• Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer?

Grade/Level: 11

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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