Job description

ABOUT US

Established in 1922, Matheny Motor Truck Companyis a family owned business with deep roots in commercial transportation products. Matheny Motors has expanded over the years and now has locations in: Louisville, KY; Marietta, Ohio; Norfolk and Woodbridge, Virginia; Hagerstown, Maryland; Florida; Tennessee; Mineral Wells, Beckley, Lost Creek, Nitro, St. Marys, Kenova and the corporate office in Parkersburg, West Virginia. We have also enhanced our product lines and industry relations to include automobile, truck, bus, wrecker and trailers. We represent some of the best products in the industry.

The Matheny Motor Truck Companynow has third and fourth generation owners involved in daily operations and has over 300 full time workers, who are involved in all aspects of commercial transportation sales, service, parts and repair.

Matheny Motorshas an outstanding reputation for excellent customer service and is currently looking for qualified individuals who share our high customer service standards. We realize that our highly-trained and experienced team of specialists are our best asset and make Matheny Motors a great place to work and to further develop your career. So if you are interested in working in a dynamic, worker friendly, and customer focused work environment then we encourage you to continue with this online job application.

Matheny Motors is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

JOB DESCRIPTION

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. The ideal Service Adviser has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post secondary automotive training, certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a 'white-glove' environment to showcase the repair facility
• Takes 'ownership' and accepts accountability for delivering outstanding service levels

QUALIFICATIONS

• Post high school tech school or ASE certification desired
• One year experience in a dealership or large facility repair organization
• Certification through the National Institute for Automotive Service Excellence desired
• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training required
• An impressive work-ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Work Location: One location

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