Company Description

The Dimmitt Automotive Group has proudly served the Florida Gulf Coast and the Greater Tampa Bay community for over 95 years! We are a certified collision center to handle all auto body repair needs.

The innovative, state-of-the-art, 40,000 square foot Certified Collision Center is part of our commitment to provide our customers with access to world-class service for their premium automobiles. This includes body, paint, and collision repair. Additionally, our facility is the largest Aluminum Certified Collision Center on the west coast of Florida. Conveniently located in Oldsmar, we provide world-class collision services throughout Tampa Bay and the Florida Gulf Coast, such as Clearwater, Pinellas Park St. Petersburg, Brandon, Port Richey, Dunedin, Sarasota, and Wesley Chapel, among others.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(K) with up to 2% Company Match
• Paid Holidays
• Paid Vacation
• Life, LTD and STD Insurance
• Voluntary Accident/Critical Illness
• Discounts on Vehicle Purchases and Parts and Service

Job Description

POSITION RESPONSIBILITY: The Collision Center Receptionist answers incoming telephone calls and greets visitors in a friendly, attentive, and helpful manner. As the initial point of contact the Receptionist represents the Dimmitt servant heart's culture by being a pro-active listener and information source and knows all points-of-contact for every department within the company to promptly assist guests and callers. In addition, the Receptionist performs administrative duties and operates a multi-line phone system for call routing.

ESSENTIAL DUTIES AND TASKS

• Models by example the Company’s mission statement by being an empowered, passionate and positive associate who provides exceptional personalized service to the Company’s guests and community. To live by the Standards of Excellence set forth by Dimmitt Automotive Group.
• Greets guests and determine the nature of their visit.
• Directs and introduces guests to the appropriate associate.
• Answers basic guest inquiries and refer more extensive inquiries to the appropriate associate.
• Provides brochures and other information to guests.
• Enters data into computer-operated CRM system.
• Uses the multi-line phone system to receive and relay calls.
• Receives all incoming calls, screens the calls and appropriately forwards the calls.
• Communicates with callers in a professional, friendly and efficient manner, striving to expedite the call.
• Takes thorough messages for key management staff, indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicates messages to all appropriate parties in a timely manner.
• Follows Company safety policies and practices, and immediately reports any and all accidents to a Manager/Supervisor.
• Performs clerical duties and accounting duties as assigned.

JOB REQUIREMENTS. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently.

Ability to:

• Create and maintain a safe work environment by abiding to and enforcing all safety regulations and practices found in the Company’s Safety Program.
• Promote a work environment where everyone is treated with dignity, compassion and respect.
• Be cooperative, courteous, helpful and pleasant to assure efficient and effective service to our guests.
• Handle every aspect of telephone activity.
• Report to work on time and be ready to work at the beginning of each shift.
• Read and comprehend instructions and information.
• Speak clearly and pleasantly on the telephone and convey an image of professionalism and competence to callers and in-person customers.
• Provide superior quality service to internal and external customers.
• Be an effective team member who is innovative, proactive and focused on quality improvements.
• Operate office equipment including computer, scanner, printer, copier.
• Work effectively with guests, staff and all levels of management.
• Present a positive and professional image to applicants, staff and vendors.
• Manage multiple projects and duties simultaneously.

QUALIFICATIONS

Minimum High School diploma or equivalent

Excellent computer knowledge with Microsoft Office applications

Ability to multi-task in a fast paced environment

Previous customer service experience in a retail or hospitality industry

Automotive dealership or collision experience preferred

Excellent work history