Essential Job Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).

• Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.

• Provides an amplified guest service environment by focusing on the needs of internal and external guests.

• Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.

• Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other gas station related equipment).

• Assist guests as needed in paying, utilizing, or answering questions.

• Accurately maintains a cash drawer.

• Welcomes and greets arriving and departing guests.

• Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.

• Assist with selling products intended for sale in Rocktane including cigarettes, beer, wine.

• Answer questions about the property, upcoming events, contacts, and provide directions as needed.

• Maintain work area in an orderly, clean, neat manner.

• Remove trash.

• Meets Hard Rock standard for grooming, uniform or attire.

• Attend and participate in meetings, completing follow-up as assigned.

• Perform work regularly and predictably.

• Use all equipment associated with the position, including, but not limited to, gas station pumps, cash registers and computer equipment.

• Abide by all applicable Hard Rock policies and procedures.

• Other duties as assigned.

• Responsible for cleaning and sanitize work and public spaces.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

Qualifications

• High School diploma or equivalent required

Additional Requirements

• Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.

• Must possess basic math skills.

• Must possess ability to maintain visual attention and mental concentration for significant periods of time.

• Must have previous cashiering experience.

• Must have exceptional guest service skills.

• Must be detail oriented.

• Must be able to communicate effectively with guests and other team members.

• Must be able to work nights, weekends, and holidays.

• The employee must frequently lift and/or move up to 50 pounds.

• Must be able to work outdoors in all weather conditions standing/walking for long periods of time.

• 10-key Calculator.

Additional Requirements (Licenses, Certifications, Testing, Etc)

• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.

• Must successfully pass a background check.

• Must successfully pass a drug screen.

• Must be at least twenty-one (21) years of age.

Work Environment

• The Rocktane is located outdoors and as such there is exposure to all weather conditions.

• Work environment includes exposure to gas and diesel fumes.

• Environment can be hectic and fast-paced.

• Must be able to communicate effectively with guests, specific to position duties and responsibilities.

Closing

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.