Job description
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Responsibilities:
This individual will be performing sales, customer support and leadership functions in an effective and efficient manner. Responsibilities include:
- Whole-heartedly commits to our Customer Service Vision and strives to go the extra mile and create customers for life
- Provides fast, friendly service and actively engages customers, offering a friendly greeting and smile and making eye contact
- Discusses available options with customers, asking questions to determine needs and showing interest in the customer
- Gains and maintains knowledge about all products in order to describe the features and benefits, answer questions, and suggest related items
- Remains calm during periods of high volume and provides excellent service to all customers
- Interacts with commercial customers in a way that fosters a stronger business relationship
- Maintains a neat and clean appearance and follows company dress code policy at all times
- Exhibits a commitment to punctual and regular attendance for all assigned shifts
- Ensures strong presentation of retail sales floor
- Installs all types of batteries for customers, such as car batteries, watch and key fob, etc.
- Build battery packs, test, analyze and diagnose battery problems
- Excels at building a strong team environment
- Performs managerial/supervisory activities when Store Manager is out of the store or by assignment, to include the following:
- Ensures store is opened and closed in a timely manner.
- Prepares daily and other periodic reports and reconciliations such as deposits, cash recaps, inventory, etc.
- Oversees and coordinates placing orders
- Monitors inventory levels, oversees and coordinates delivery and receipt of products
- Monitors and ensures observance of safety rules and safe work habits
- Orients, direct, trains and retains staff capable of meeting current and projected human resource needs
- Makes recommendations in various personnel matters such as pay, performance reviews, and terminations
- Management of Store Associate
- Participates in cleaning activities such as floors, windows, displays, parking lot, etc.
- Understands and follows all operational policies and procedures relating to cash handling, safety and security, and other store related matters
- Drives sound inventory management practices
- Makes strong contribution to store A/R Management process
- Attends all staff meetings, trainings, and educational classes as required
- May be required to pick up/deliver products in the local area
- Performs other duties as assigned
Qualifications:
- Must have exceptional customer service aptitude, and excellent interpersonal skills
- Excellent verbal and written communication skills
- Helpful attitude and friendly demeanor
- Must be able to interact and communicate professionally with commercial customers
- Ability to maintain a neat and clean appearance
- Strength in contributing to a positive team environment
- Demonstrated managerial/supervisory skills
- Excellent organizational, analytical, and problem-solving skills
- Highly professional and dependable
- High school diploma or equivalent
- Minimum two years’ experience in retail store operations
- Math and bookkeeping skills acquired through high school or trade education and/or experience
- Knowledge of and experience installing batteries is a plus but not required
- Ability to acquire technical skills needed for rebuilding battery packs or repairing electronic devices
- Must be able to sit, stand, walk, bend, twist, reach, stoop, climb, kneel, and lift and carry up to 50 pounds repetitively
- Must be willing and able to be exposed to dirt and dust, fumes, temperature extremes, dampness, and battery acid on a regular basis
- Valid Texas driver’s license is required.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.
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