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  Designs and develops customer-facing deliverables in the form of product documentation, embedded user assistance, how-to videos, slide shows, articles, and so on, as determined by the needs and preferences of the target audience.
• Develops clear, accurate and concise information, following all guidelines consistently and effectively. Guidelines include standard rules of grammar and usage as well as corporate guidelines in the form of content models, style guidelines, and editorial guidelines.
• Develops information that explains complex technical subjects in ways that are easy to understand. Develops effective examples and illustrations to clarify complex topics.
• Designs deliverables to maximize usability by their target audience. May design collections of deliverables for large or complex products or solutions.
• Possesses expertise in one or more specific fields or technical or business domains. Uses expertise to develop meaningful examples for the target audience.
• Works effectively with product development teams (including software developers and testers, product managers, technical support analysts, training consultants, and professional services implementation teams) to develop knowledge about product functionality and target audience, communicate status to all stakeholders, and produce deliverables that meet targets for quality and timeliness.
• Consults with R&D user experience designers and software developers to provide clear, globalized user interface text and software messages.

Additional Responsibilities

• Designs and develops a collection of original customer-facing deliverables to support a product or solution.
• Develops sophisticated technical and domain-specific examples and illustrations.

Knowledge, Skills, and Abilities

• Excellent knowledge of the principles and processes associated with designing and developing product information.
• Excellent project management, research, planning, and time management skills.
• Ability to work concurrently on multiple projects, including multiple very large or technically complex projects, achieving good quality and meeting deadlines.
• Expertise in fields and/or business or technical domains related to assigned projects.
• Ability to develop information that is clear and concise and to apply standard rules of grammar and usage.
• Knowledge of business or industry lexicon appropriate to assignments.
• Ability to develop examples of high complexity that demonstrate understanding of software products and business domains.
• Ability to use the tooling and technical environments associated with developing and testing software products.
• Ability to use tools required to develop information and produce customer-facing deliverables.
• Ability to work as a team member.
• Ability to serve as a departmental expert in a subject area or technical or business domain; ability to train staff in area of expertise.
• Strong organizational and creative problem-solving skills.