Job description
Today, we are reimagining our store experience, bringing forward a spirit of hospitality so everyone who walks through our doors feels welcome and leaves wanting to be a part of our styling community. Our store experience and the teams that bring it to life are vitally important to our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.
For more information about Express, Inc. please visit www.express.com.
Location: ___________
Reporting to the Studio Manager, the Assistant Studio Manager position directly manages the Engagement Leaders, Stylists and Associate Stylists and is jointly responsible for ensuring consistently high-quality, transformative customer experiences by applying a hospitality mindset and delivering on the Express brand purpose (We Create Confidence. We Inspire Self-Expression.). Success as an Assistant Studio Manager will be determined by the aforementioned as well as Studio productivity and performance against key metrics.
Key Responsibilities
- Attract, hire, develop, inspire, and retain best-in-class talent
- Promote an inclusive Style Squad approach based on teamwork and shared objectives
- Foster a positive and uplifting work environment that generates a high level of morale
- Establish and nurture a ‘squad mentality’ and hospitality mindset by modeling, teaching and coaching the behaviors that bring these ideas to life
- Create and drive a culture of exceeding customer expectations through authentic engagement
- Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
- Set and achieve the highest standards in retail execution by focusing on all key operational targets
- Drive productivity and performance against key metrics
- Analyze business reporting and create action plans to drive sales and manage controllable expenses
- Optimize sales and operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other initiatives with a spirit of excellence
Essential Qualifications
- High school or equivalent education
- Three to five years of experience in a similar or relevant position
- Proven ability to drive sales results
- Willing and able to meet defined availability criteria including nights, weekends and non-business hours
- Proficient in use of retail technology such as iPads and registers
- Hospitality experience not required, but appreciated
Preferred Qualifications (skills and abilities)
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Strong customer service skills
- Proven leadership, supervisory and team development track record
- Ability to explain and model how excellent customer experiences are created
- Clear, compelling communicator
Closing:
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.