Job description

general purpose of the position: partner with store leadership to produce successful financial results. provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment and administrative functions. responsibilities include, but are not limited to the following:

essential duties and responsibilities

client & service expert:

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• -clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients
• -develop business driving initiatives that build a repeat business or attract a new customer to the store
• -ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
• -ensureteamiscompliantwillallclientelestandardsandthankyounoteprogram
• -ensureallassociatescompletethesalestrainingprogram
• -model and supervise the selling environment, provide consistent coaching on sales trainingprocess in order to ensure the highest level of customer service and salesleadership presence/steward of talent:
• -assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance
• -responsibleforassumingtheGMroleinmanager’sabsence,ifapplicable
• -lead by example with the achievement of personal sales goals
• -educateteamonproduct,salesplans,personalgoals,measurablestats,isabletocoach to these stats to ensure business in maximized
• -abilitytonetworkinthecommunitytoensureopenpositionsarefilledefficientlywith little impact to the business; build a bench for future promotions and openings
• -ensureallopenpositionsarepostedandmanagedthroughicims
• -onboardnewteammemberseffectivelythrough30/60/90touchbases;conductongoingreview and assessment of employee performance through monthly meetings with directreports
• utilize mid-year and annual review process as a tool for associate development andadvancement; monitor and address performance concerns on a timely basis, partnering HR when necessary

building brand equity:

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• -understandandabletocommunicatethekatespadebrandaesthetic,brandphilosophyand lifestyle to the sales team and customer
• -ensure brand and operating standards are met to support brand consistency.
• -ensure visual merchandising directives are implemented and store presentation standards areachieved and maintained.
• -communicatemerchandisesell-through,stockposition,businesstrendinformation,productissues, customer feedback to GM/Area Manager in order to increase customer service and salesoperational excellence:
• -perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
• -assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
• -monitor,maintain,andfollowcompanypoliciesandprocedureswithafocusonlossprevention to protect the company’s inventory and assets; conduct self audits
• -abilitytoaccuratelymanagetheprocessingofallpostransactionstomaintaintheintegrityof the inventory
• -partnerwithwarehousetoeffectivelymanageworkloadplanning,markdowns&merchandise flow processes
• -maintainofficeandfacilityorganizationalandcleanlinessstandardsskills and abilities required:
• -professional sales development and exceptional interpersonal skills
• -strong leadership qualities; the ability to communicate effectively with all levels within theorganization and to our client base
• -abilitytoanalyzesellingreports,identifybusinesstrendsandreactquicklytotheneedsofthebusiness
• -comfort in making decisions and mediating conflict within a team-environment
• -proficient in windows-based software such as excel, word and outlookphysical requirements:
• -available to work store schedule, as needed, including evenings and weekends
• -standingforextendedperiodsoftime
• -able to safely lift boxes up to 40 pounds
• -comfortableclimbingladderseducation and experience required:
• -minimum 3 years management experience in a comparable retail environment
• -collegedegreepreferred
• prior luxury goods experience preferred

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lancaster, PA 17602: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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