Job description

ARE YOU AN EXCEPTIONAL SALES MANAGER WITH A PASSION FOR THE SPA INDUSTRY?

Ready to take your current Management experience to new levels?

TAKE A LOOK AT THIS GREAT OPPORTUNITY!

Hand & Stone is looking for an Assistant Spa Manager in Puyallup, WA. At Hand & Stone Massage and Facial Spa, we pride ourselves on delivering Wellness in our community at affordable prices. We foster a culture of inclusion and support for all of our staff members, because only engaged and motivated employees will be able to deliver memorable experiences to our customers.

The ideal candidate will have a minimum of 3-5 years of supervisor/assistant manager/management sales experience in fast pace environment (preferably in a luxury hotel or spa environment) with a strong entrepreneurial spirit.

The primary Qualifications and Requirements of this role include, but are not limited to:

• Experience assisting/supervising/managing a team of 15+ employees(required)
• Results Driven individual with a proven track history of success (required)

• A passion for people and sales
• High level of enthusiasm: A "can do" attitude
• Demonstrated ability to balance coaching/mentoring with discipline and conducting tough conversations when needed
• Expert in multi-tasking and staying organized in several different areas at once
• Strong organizational/planning and computer skills
• Experience with a booking system is a plus
• Assist with managing the daily operations of a busy spa. Ability to stay calm under high-pressure situations with both staff and clientele alike

• Ability to promote the health and wellness benefits of both massage therapy and facials
• Assist with administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
• Ability to work a flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product line
• Being a liaison between the Regional manager/owners with the Spa Manager, in communication with spa staff
• Coaching/training/developing your front desk team to deliver five-star customer service
• coaching/training/developing the front desk team in all things "membership"

What’s in it for you?

• Competitive base wage in addition to commissions and generous sales bonuses
• Benefits: Healthcare, 401K (with employer contribution), PTO
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 4 years (Required)
• retail supervisor/assistant manager: 3 years (Required)

Work Location: One location

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