Assistant Director, Visitor Experience

University of North Texas
Full Time
Denton, TX 76203
$55,427 a year
Posted
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Job description

Department
UNT-Visitor Experience-164280

Job Location
Denton

Full Time/Part Time
Full-Time

Retirement Eligibility
TRS Eligible

Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php.

Salary Information
$55,426.80

Department Summary
The Office of Admissions is a vital contributor to the enrollment success at the University of North Texas through student outreach, recruitment endeavors, and a commitment to providing personalized assistance to students throughout the college application and admissions process.

Position Overview
The Office of Admissions at the University of North Texas is seeking to hire an Assistant Director, Visitor Experience to assist is all strategic and operational activities relative to the customer experience in the Welcome Center. Under the direction of the Director, Visitor Experience, the Assistant Director will manage all aspects of the Eagle Ambassador (tour guide) program and personnel. Work involves, but is not limited to providing vision, leadership, and training with emphasis on customer service excellence, professionalism, and UNT pride.

Additional Posting Details

Minimum Qualifications

Bachelor’s Degree in related field and four years of professional related experience; or any equivalent combination of education, training and experience.



Knowledge, Skills and Abilities
  • Previous Admissions Office experience.
  • Thorough knowledge of recruitment and admissions practices within a higher education setting.
  • Thorough knowledge and experience working with a diverse student population.
  • Ability to develop recruitment programs, create effective materials, and effectively plan and coordinate group events.
  • Ability to work collaboratively and support diversity of prospective students, community, constituents, staff, faculty, and other parties connected to this position.


Preferred Qualifications
  • Master’s degree in related field of higher education, student services, counseling, or related field.
  • Strong organizational skills and ability to simultaneously execute multiple projects.
  • Student supervisory experience.

Required License / Registration / Certification

Work Schedule
Monday – Friday, 8am – 5pm;
occasional overtime and weekends

Driving University Vehicle
No

Security Sensitive
This is a security sensitive position

EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.



Classification Title
Asst Dir, Adms Rcrt & Outrch

Physical Requirements
Carrying, Driving, Kneeling, Sitting, Squatting, Stooping, Bending, Standing, Walking, Writing, Talk or Hear, Ability to communicate, Lifting up to 50 pounds

Job Duties

o
Strategically manage all aspects of the Eagle Ambassador program and personnel in Denton and Frisco. Provide vision, leadership, and training with emphasis and customer service excellence, professionalism, and UNT pride.

o
Manage hiring, training, scheduling, and time keeping/approvals for Eagle Ambassadors.

o
Receive all escalated customer situations from Eagle Ambassadors when a customer asks to speak with a manager and ensure that all issues raised by customers are properly managed and documented.

o
Collaborate with members of the university community to adequately, accurately, and positively achieve Division of Enrollment and UNT goals.

o
Assists Director of Visitor Experience in all strategic and operational activities relative to the visitor experience in the Welcome Center.

o
Monitor Welcome Center to ensure warm, welcoming, clean environment, and ensure opening and closing procedures are properly managed.

o
Strategically plan UNT tour schedules and review Welcome Center programming and materials to maximize effectiveness in successfully reach university recruitment goals.

o
Coordinate Campus, Graduate, and Group Tour schedules.

o
Evaluate tour data and provide reporting to Director on progress toward Visitor Experience goals.

Posting Detail Information

Posting Number
S6409P

Position End Date (if temporary)

Special Instructions to Applicants

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