Job Description

• This position will be open until filled. For full consideration, all application related materials should be submitted by June 5, 2023. Application review will begin June 6, 2023

Reporting to the Director of Technology Services, the Assistant Director of Customer Relationship Management will serve as a subject matter expert for greymatter the CRM platform. The incumbent will implement configuration changes; test application software and related bridges and feeds; provide support to CRM users including executive leadership; manage assigned budgets and provide supervision to support staff; and perform other duties as assigned.

The Assistant Director is responsible for developing and evaluating the Customer Relationship Management System for usage by students, faculty, and staff. Full usage would comprise the entire CSN student population, faculty (including adjunct), and student and academic support services. This requires collaboration and cooperation across the institution. The goal is to increase and improve student access, enrollment, persistence and retention, and degree completion by offering students more value, consistency, and personalization throughout their educational journey at CSN; while simultaneously improving and promoting institutional growth, prosperity, efficiency and agility, and vitality.

The Assistant Director is responsible for researching, designing, documenting, and modifying software specifications throughout the production life cycle.

The Assistant Director is required to participate on project teams to design, configure, develop, test, and release applications/components pursuant to business and architectural requirements.

CRM will affect approximately 80,000 students and prospective students; 2,800 faculty, adjuncts, and staff, to impact access, persistence, retention, progression, and completion. The Assistant Director will participate in evolving the existing system as business needs change.

Responsibilities include but are not limited to:

• Develop, implement, maintain, configure, and evaluate CRM platforms and applications and any related CRM systems on a day-to-day basis.
  
• Maintain critical data, including the automation and manual updating of the daily data processes.
  
• Communicate with internal and external stakeholders for efficient implementation/maintenance of new products or systems and for resolution of any adaptation issues.
  
• Implement enhancement requests for view changes, new fields, etc.
  
• Troubleshoot and resolve user issues in a timely manner.
  
• Test enhancements and bug fixes; make changes and corrections as needed.
  
• Work directly with internal and external stakeholders to development partnerships to coordinate the implementation and maintenance of enterprise applications.
  
• Consistently write, translate, and code software applications according to specifications.
  
• Pre- and post-implementation support and maintenance of the applications.
  
• Provide leadership, direction, and support to other applications as needed.
  
• Maintain and oversee the CRM webpage.

The ideal candidate should possess the following knowledge, skills, and abilities.

• Excellent interpersonal skills coupled with leadership, teamwork, and multi-project organizational management.
  
• Experience analyzing, evaluating, and interpreting sensitive and complex data and/or problems; defining issues; and developing and evaluating institution initiatives to support student engagement and success efforts.
  
• Ability to utilize knowledge, experience, and available resources to find solutions.
  
• Ability to collaborate and share relevant information with those who may be affected by decisions in a timely and professional manner.
  
• Ability to participate in formal and informal group problem solving for immediate issues.
  
• Ability to convey technical and complex information to others in non-technical terms.
  
• Ability to recognize immediate obstacles to completing work and initiate action to address the need without being directed.
  
• Ability to see relationships between problem components and prioritize them.
  
• Ability to determine points of collaboration between all student support enterprise applications.
  
• Highly organized and detailed oriented.

Required Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, Info Systems or a closely related field from a regionally accredited College or University; OR equivalent combination of education and experience.
  
• 4 Years of working experience which may include 1 to 2 years of Supervisory experience.
  
• 1-2 Years of customer relationship management (CRM) experience

Preferred Qualifications

• 3-4 years of Customer Relationship Management (CRM) experience
  
• 1-2 years of experience working with vendors

Minimum Starting Salary Information:

Administrative Faculty D

The minimum starting salary is $86,898. The successful candidate may be placed above the minimum based on education and experience.

• This position is contingent upon ongoing and available funding.

CSN offers a generous benefit package comprised of excellent health insurance including medical, dental, vison, pharmacy, basic life insurance, and supplemental options (long term care, short term disability, and legal). Paid vacation, sick leave, and holidays. Comprehensive retirement plans, employee assistance program, tuition discounts at the Nevada System of Higher Education (NSHE) institutions. As well as tuition discounts for spouses, domestic partners, and dependents. Perks encompassing on campus employee discounts, professional and personal development opportunities; and statewide employee purchase programs. Join a dynamic team investing in our future, Students First.

Local Search

Out of Area/State Candidates will not be offered travel reimbursement .

Exempt
Yes

Full-Time Equivalent
100.0%

Required Attachment(s)

To be considered for this position, please upload the following documents to your application:

• Resume/CV
  
• Cover Letter
  
• Contact information for three professional references (Name, email and phone number)
  
• Unofficial Academic Transcripts (Applicants who have earned their degrees outside of the United States must have their educational transcripts evaluated by an approved evaluator if their college or university is not listed in the most recent edition of the Higher Education Directory, published by Higher Education Publications, Inc. If you have any questions regarding this, please reach out to the Human Resources, Talent Acquisition & Classification team)

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination.

Posting Close Date
09/29/2023

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.

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About Us
The College of Southern Nevada (CSN) creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community. CSN has three main campuses in Las Vegas, North Las Vegas and Henderson and multiple sites and centers.

The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a persons age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.jeid-c99880dea863b64082becaae3c1eb553