• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Responsibilities

• First point of escalation for customer service or management related issues in the Community Center.
• Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities.
• Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff. Do not have hiring, termination or formal disciplinary authority.
• Responsible for checking all property management team data entry for accuracy within community database Yardi. Review and approve all new resident files.
• Enforce resident guide and community standards by regularly inspecting common area of community.
• Monitor and assist in completing resident journey touch points.
• Ensure all required daily, weekly, and monthly reports are complete, accurate and on time.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Actively assist and participate in the organization and execution of company sponsored resident events including social events, educational classes and community programs.
• May be responsible for Resident Service Coordinator duties as needed such as move-ins, move-outs. May conduct move out assessments with departing residents and assess any charge for damages. May be responsible for conducting move out information sessions.
• In the absence of the Community Manager or Senior Community Manager, Assistant Community Manager serves as acting community manager; in which staff within the community shall report to.
• Promote and practice incident-injury free (IIF) and sustainability.
• May require nights and weekends for special events.

Requirements

• High School diploma or GED equivalent required. College education preferred
• 2-5 years property management experience preferred. Demonstrated leadership or management education required.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. NALP designation preferred
• Proficiency in Microsoft Office is required. Yardi knowledge preferred.