This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your role at Baxter

• The Asset Management Specialist (AMS) for Hillrom/Baxter Respiratory Health will be responsible for developing strategies and relationships to implement plans for maintaining control over all devices in the field: home care and acute care customers, sales reps, internal and external training personnel, and educational facilities.
• This is where you apply problem-solving skills to minimize quality issues!
• You'll work collaboratively to investigate and resolve discrepancies with the Home Care and Acute Care Customer teams, field trainers, Sales personnel, Training Support Specialists, Operations team, local and corporate Quality and Regulatory teams, as well as corporate Legal to assure adherence to device disposition at all times.

Your team

• This is a hybrid position working onsite 2 days a week!
• Baxter offers dental and medical insurance, paid time off, parental leave, and more.

What you'll be doing

• Manage the return process for any device and/or accessories identified to be returned to Hillrom Respiratory Health
• Assign serial numbers to entities receiving Respiratory Health devices, as first shipments or warranty swaps, as appropriate
• Perform audits/investigate to ensure location of assets involving customers, patients, company sales organization, trainers, and other internal personnel assigned Respiratory devices, on a quarterly basis using Equipment Status reports
• Utilizes multiple systems and analytical problem-solving skills to attempt to resolve the product pick up / return issues, as well as Quality analysis requests as needed
• Acts as a liaison for other teams for asset quality management process and participates in continuous improvement projects
• Collaborate with the operations and supply chain teams to assure accurate data in Hillrom system
• Ongoing review of JDE and TIMS reports to verify timely pickup, return, and documentation is completed per applicable quality processes
• Work with team to evaluate observed trends in product quality, returns and complaints
• Work with Home Care Customer Service Supervisor and other team members to correct entries for quality complaints and returns
• Consult with the local and global QA/RA teams on sophisticated returns and complaint monitoring
• Report to Sunshine Act representative any non-compliant Acute Care customers, clinics, educational institutions, or account executives who have retained equipment past evaluation date without being invoiced.

What you'll bring

• Associate degree preferred.
• 3+ years of progressive experience in a customer service role
• 2+ years of experience in the durable medical or related healthcare field
• Experience with Microsoft Office
• JD Edwards or other payer database experience preferred
• Experience working independently and in a team setting
• Ability to perform in a fast-paced, fluid environment, pivoting tasks and priorities as needed
• Proven attention to detail

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $41,500 to $120,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.