Job description
Salary: $17/hr
Job Type: Full-time, Contract
Shift / Schedule: 8 hr shift, Mon to Fri
Summary: Starks & Hayes Consultants (SHC) is seeking an Appointment Clerk (AC) at Hurlburt Field, FL. This full-time, on-site position will assist patients in booking medical appointments.
Responsibilities:
- Book appointments for all TRICARE Prime beneficiaries within TRICARE Access To Care (ATC) standards and in accordance with the RMC Guidelines.
- Book all non-TRICARE Prime patients according to the guidance given by the specific clinics.
- Use the appropriate information system that links the referral to the appointment, to the TRICARE ATC category and standard.
- Chronologically track all referral requests/results going into/out of the MTF according to AF Referral Management Guide.
- Scan all referral-generated documents received into current electronic health record system within 3 business days of receipt. Documents will include but are not limited to; referral reports, follow up reports, labs, radiology tests, discharge summaries, and ER reports
- Review referrals for medical and administrative appropriateness administrative and clinical completeness, covered benefit for the specific patient, and required tests and pre-work.
- Ensure patient is notified about all necessary documentation required and appropriate for the referred episode of care.
- Notify patients via phone to remind patients of upcoming appointments through the automated system
Qualifications:
- Reads, understands, speaks, and write English fluently.
- Possess High school diploma or General Educational Development (GED) equivalency.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Preferred six (6) months to one year of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years.
- General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills.
- Must be able to pass background check
Job Types: Full-time, Contract
Pay: $17.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Job Types: Full-time, Contract
Pay: $17.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Eglin AFB, FL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Healthcare: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: One location
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