Job description
The Application Support Specialist is an active member of the Information Systems team, working closely with members from every department to ensure all staff and clients are experiencing positive results with our software and related systems. This position works as a liaison between the Service Desk, Programming Team, Customers, and Employees to effectively troubleshoot, investigate and resolve complex technical issues in the most efficient way possible.
Responsibilities:
Provide technical support to business users by investigating, validating, and resolving reported issues- Create end-user documentation and instructions for software solutions and maintain/update such documentation as system changes dictate
- Utilize internal software systems to provide support to our business units
- Provide assistance as needed in migrating new acquisitions onto our software platform
- Identify, analyze, and document defects or inconsistencies in application functionality, user interface, output, and performance
- Perform basic application testing to help ensure quality software releases
- Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction is achieved
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Act as a liaison between the business units, technology teams, and support teams in order to aid project scope, manage budgets, and ensure effective rollout and training of new technologies
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Participate in development of long range planning for new projects and programs
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Maintain all standards of compliance
Qualifications:
- Associate's degree in a relevant field preferred
- A minimum of three years related experience in application support; or equivalent combination of education and experience required
- Extensive knowledge in an MS Windows platform required
- Insurance industry experience preferred
- Proven experience at identifying problems and delivering assistance to resolve them
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
- Must be able to maintain confidentiality.
VMware
VMware
Cisco switches
Cisco s
ABOUT US:
ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
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