Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

The Ancillary Services Associate is a key contributor on our Ancillary Services team to successfully onboard physician practices to Privia’s physician office lab (POL) and other ancillary offerings. This individual will also be responsible for supporting a cluster of care center’s ancillary services needs to drive overall results.

• Work collaboratively with care centers, vendor partner(s) and various internal PMG departments to manage care center conversions from 3rd party services to internally owned/managed ancillaries, eg. Lab, Imaging and Physical Therapy.
• Build trackers or reports to monitor performance against key objectives, strategic plans.
• Coordinate and participate in project planning and strategy meetings.
• Develop project plans to ensure key objectives are achieved.
• Engage performance management team in Care Center conversions.
• Proactively monitor and support Care Centers to ensure timely service and issue resolution.
• Work collaboratively with Customer Service to triage and manage issues from Care Centers.
• Train physicians, providers, and office staff on processes and technologies.
• Perform basic analytics functions as necessary.

• Provide input and demonstrate initiative through the development of client-based projects.
• Assist team members with ad-hoc projects, analytics, and support.
• Work collaboratively with team members to ensure Care Center adherence levels remain adequate.
• Contribute to content development and communication at Ancillary Services All-Hands meetings.
• Demonstrate strategic thinking skills and assess situations carefully; delivering scalable recommendations and results.
• Develop presentation and general communication materials through the use of e-mail, powerpoint, etc.
• Present information, both in person and remotely, to audiences ranging from individuals to small and large groups.
• Mentor and assign tasks to Ancillary Services team interns.
• Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.

Minimum Qualifications:

• Bachelor’s degree required. MBA or other healthcare related advanced degree is preferred.
• 2+ years of previous healthcare experience required; working with physicians and medical groups is preferred
• Athena EMR experience preferred
• Experience using Google Suite tools preferred
• Strong critical thinking skills
• Must be familiar and proficient in the use of software (e.g. EMR systems, Laboratory Information System (LIS) CRM, Microsoft Office or equivalent, etc.).
• Comfort in functioning independently and autonomously.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.