Are you ready to join a team that is "Building Community Through Fun?" Are you ready to make a difference? San José’s Parks, Recreation and Neighborhood Services Department (PRNS) is looking for people who want to make San José a better place to live. Our mission is to build healthy communities through people, parks, and programs, and our vision is to be a national leader in cultivating healthy communities through quality programs and dynamic public spaces. We are guided by the principles of accessibility, inclusiveness, affordability, equity, diversity, sustainability, and flexibility. We create and activate quality places where people want to live, work, play, and learn: 51 community centers, 199 parks, Happy Hollow Park & Zoo, and more. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that acts decisively after thoughtful planning.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/ citycareers.

Vaccination Policy: Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022 to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "upto-date" means that employees are required to be vaccinated with the entire recommended initial series of a COVID-19 vaccine (two doses of the Pfizer, Moderna or Novavax COVID-19 vaccine or a single dose of the Johnson & Johnson COVID-19 vaccine).

Under the direction of the HHPZ Parks, Recreation, and Facilities Supervisor, the Amusement Park Supervisor performs work of moderate difficulty, with responsibility for the operations of an amusement park operated year-round and utilized by San José and Bay Area Residents. This is a highly visible City-wide facility and program with a focus on overseeing the amusement park operations at Happy Hollow Park & Zoo, including oversight of ride operations and safety; oversight of Guest Services including membership service, customer service, ride maintenance, volunteers, group sales, and special events. This position works 1 weekend day and some holidays.

Typical duties of the Amusement Park Supervisor include but are not limited to:

• Directs, reviews, and approves the development, operation, revenue collection and expenditures for membership, admissions, group sales, parking, customer service, ride operations, office, and special activities.
• Initiates, establishes and implements policies and procedures as they relate to amusement park operations.
• Prepares reports, evaluations, memorandums, and correspondence as required.
• Initiates, maintains, and develops effective working relationships with ground maintenance, park rangers, zoo staff, nonprofit support organizations, volunteers, and Community/School groups to foster good relations and encourage co-sponsorship of activities and events.
• Directs, monitors, and approves expenditures as allocated in the budget.
• Identifies and analyzes the service needs for a large geographic area with diverse communities and income levels.
• Prepares and implements part time staff budgets for amusement park programs.
• Recommends and helps develop operating budget revenue projections and expenditures and monitors spending for personal and non-personal services.
• Supervises and assigns Full Time and Part Time staff, plans and coordinates training.
• Creates work schedules and monitors work performance.
• Recommends employment, retention, promotion, demotion, and completes performance evaluations.
• Works with other co-workers, department staff and City departments to insure safer visitor and staff conditions.
• Employs staff and coordinates the repair of buildings, grounds, and rides.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Fiscal Management: Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

Project Management: Ensures support for projects and implements agency goals and strategic objectives.

Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Communication Skills: Communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.

Minimum Qualifications

Education and Experience: Completion of 60 semester units/90 quarter units from an accredited college or university in Business Administration, Social Science, Recreation and Leisure studies, or closely related field AND four (4) years of experience supervising the operations of a public or private concessions or a regional park or an amusement operations facility.

Acceptable Substitution A Bachelor’s degree in in Business Administration, Social Science, Recreation and Leisure studies, or closely related field from an accredited college or university, may be substituted for up to two (2) years of the required experience.

Required Licensing (such as driver’s license, certifications, etc.)

• Possession of an AIMS International Associate Ride Inspector Certification - Level 1 is highly desirable.

• As a condition of employment in some designated positions, possession of valid State of California Class A or B driver's license with applicable endorsements may be required in the performance of job duties.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and answers to the job-specific questions.

Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/ writing exercise.

You will be prompted to answer the following job-specific questions during the online application process You will be prompted to answer the following job-specific questions during the online application process.

Please note that there is a 4,000-character limit, including spaces, for each text response.

1. Please describe how you meet the minimum qualifications for the Amusement Park Supervisor position.

2. Please describe experience in supervising large work teams of staff in the amusement park field and/or related components in the following areas: hiring, training, discipline, performance appraisal, delegating and/or scheduling. Include the number of staff supervised, their classifications and length of time supervised.

3. Do you have experience with budget preparation, budget tracking, and/or report preparation? If so, please describe your experience and be very specific about your role and responsibilities.

4. Describe experience in membership, admissions, parking and rides operations as it relates to amusement park operations? Include your length of service, your level in the organization and the scope of your responsibilities.

You must answer ALL job-specific questions in order to be considered for this vacancy or your application may be deemed incomplete and withheld from further consideration.

If you have any questions regarding the duties for this position, please contact Kiersten McCormick, Parks Manager of Happy Hollow Park & Zoo at kiersten.mccormick@sanjoseca.gov or 408-794-6406.

If you have any questions regarding this recruitment, please contact Chris Caruthers, Employment Analyst, at Chris.caruthers@sanjoseca.gov or 408-535-7012.

This posting has been extended through 3/2/2023 at 11:59 PM. The FIRST application review date is 2/17/2023 at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.

IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.