Job description

• Challenge yourself in this exciting Leadership role
• An opportunity to be part of the International restart and make a difference to our team and customers
• Permanent Full-time position based in Los Angeles
• $100,000 -120,000 USD

*Please note, applicants must have unrestricted working rights to live and work in the USA. No sponsorship is available at this time.

Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends, and drives every individual in our team to make tomorrow better than today for our customers.

Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team. Airports are the heart of our operation. It’s here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land. We see it as our responsibility to take ownership and drive outcomes, taking the organisation forward.

As the Airport Manager LAX, you will be responsible for the airport’s leadership, management, operational and customer service delivery. The position has direct accountability for the airport’s ‘above’ and ‘below’ the wing airport operations, customer service, safety, revenue, regulatory, people and airport KPI metrics (e.g. on time performance) and will be accountable for the day to day airport operations ensuring a safe operational environment that drives continuous customer service and business improvement.

The position will strategically assess the overall airport operational performance and analyse, evaluate and challenge existing business processes. As well as manage operational targets and financial budgets and cost controls, developing and implementing local strategy while complying with corporate policies, procedures and guidelines. In addition, you will be working closely and maintain positive relationships with airport authorities and related stakeholders, all government and regulatory agencies, vendor/business partners and any key external stakeholders.

You’ll have –

• Operational and managerial experience at a senior level in a large, complex service environment, and/or with a regulatory body.
• Experience in an operational area within the airline industry preferably in Airport Operations.
• Understanding of, experience in and a desire to support change management processes on a local level.
• Knowledge of dispute resolution procedures.
• Attention to detail and excellent organisational skills.
• Proven ability to communicate & negotiate effectively with all levels of government, service providers, managers and staff.
• Knowledge of governing aviation requirements including US DOT, TSA MSP and FAA regulatory documentation.
• Superior writing skills in grammatical English, technical expressions and terminology required for preparation of operational and technical documentation.
• Sound analytical aptitude, problem solving skills and data management.
• High level of computer literacy.
• Ability to develop and implement tactical plans and strong partnerships with business partners.
• Ability to work and lead a team within a complex and dynamic operational environment.
• Knowledge of lounge operations and premium guest/concierge services.
• The ability to work and live in the USA

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• Competitive medical, dental and vision cover after waiting period
• We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation (after 6 months employment) and 15 days sick leave for eligible employees.
• We are planning for the future: From January 2023, our 401K match offering will be up to 8% for eligible employees.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• Annual $400 staff travel gift card for use on domestic airlines for eligible employees

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Wednesday, 19th of April 2023

To apply for this role - please apply via the following link: https://qantas.wd3.myworkdayjobs.com/Qantas_Careers/job/Los-Angeles/Airport-Manager-LAX_R87705-1

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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