Job description
Ziegler CAT has a full-time, Ag Technology Support Specialist opening. This position will provide technical support to Ziegler’s customers, field service technicians and sales staff regarding current technology product line. The technical support position will allow customers to communicate after the sale with individual’s best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field.
Responsibilities:
- Represent Ziegler technology products as they are sold to Ziegler’s Agricultural market
- Work with Ziegler’s product managers to improve current product offering
- Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
- Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
- Prepare equipment for customer sales, at times lifting and moving bulky equipment
- Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
- Communicate with manufacturers to identify common failure causes and receive information related to product life
- Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
- Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
- Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
- Perform back-up sales support when product manager is not available
Qualifications:
- High School Diploma or GED required
- 2-year technical or 4-year bachelors degree preferred
- Exceptional communication skills – ability to effectively present technical information and train new users
- Ability to learn heavy equipment operation for the purpose of demonstration and training
- Customer service oriented
- Knowledge of and experience with the following is preferred: Precision Ag Technology such as Trimble, AgLeader, Raven, and Precision Planting.
- Technical understanding of computer networks, systems and software
Travel:
Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required.
Minimum Physical Requirements:
- Standing, walking, using hands, talking, hearing.
- Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
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