Job description

Job Title: Afternoon/ Evening Concierge Monday- Friday 4pm-9pm

Reports To: Community Relations Director

GENERAL MISSION OF EACH EMPLOYEE

Work as a team member with other staff members to consistently maintain a kind, caring and respectful attitude toward Residents, Residents' families, guests and fellow staff. Be sensitive to the special needs of seniors and demonstrate a genuine caring attitude. Encourage Residents' maximum independence, promote Residents' freedom of choice and individuality and respect the privacy of all Residents.

All shifts and job responsibilities may be subject to flexible schedules to accommodate the needs of the Residence on an as-needed basis. This includes the rotational coverage of weekends, holidays and emergencies when the Resident needs dictate staff schedules and duties. Under unusual circumstances employees may be required to directly assist with the provision of care and service to the Residents, including, but not limited to transportation, activities and other non-skilled, non-technical services. All staff members must attend in-service educational sessions and other knowledge, skills and competency developmental opportunities as required.

All staff members are asked to speak only English in all Resident and family areas unless interpreting for a Resident or family. All staff members will knock first before entering a Resident's apartment, unless in an emergency situation. All staff members will consistently apply Standard Precautions and follow all applicable safety standards in the Residence.

SUMMARY

Greets residents, residents’ families and general public in a gracious and welcoming manner. Interfaces with all departments to facilitate communication, particularly in emergencies. Oversees distribution of mail.

DUTIES AND RESPONSIBILITIES

· Consistently maintains a kind, caring and respectful attitude towards residents, residents’ families, vendors and guests. Sensitive to the special needs of the seniors and demonstrates a genuine, caring attitude.

· Answers telephone in a courteous and confident manner. Always maintains a friendly, positive attitude.

· Notifies appropriate staff when there is a person or person waiting in the lobby to meet with members of the staff.

· Interfaces with all departments to facilitate communication through the use of the telephone, walkie-talkies and other communicative devices.

· Transfers calls to the appropriate party. Takes messages when the desired person is not available. Notifies the individual when he or she is off the phone that there is a message or places the written message in the appropriate box. Responsible for the timely distribution of messages.

· Ensures that all visitors, vendors and Residents sign-in and out.

· Maintains a list of residents who wish to use the Beauty Shop.

· Notifies the Food Services Department if a resident is going to have a guest for a meal.

CHELSEA SENIOR LIVING NY JOB DESCRIPTION

Residences at Plainview

· Notifies the Executive Director or designee and the Building Services Director or designee, if a fire emergency is reported; follows established procedures to notify staff of the emergency. Monitors Fire Alarm box in an emergency situation.

· Completes projects assigned by the Executive Director or other Department heads.

· Sorts and distributes business mail to appropriate parties.

· Sorts and distributes personal mail to the residents.

· Maintains and protects the confidentiality of resident information and the Residence.

· Maintains lobby desk in clean, orderly manner.

· Collects money from employees for purchase of meals. Keeps track of the purchases daily. At the end of the shift, all documentation and monies collected are turned into the Business Office Manager.

· Follows established infection control guidelines.

· Performs any and all duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

· Education/Experience: Minimum, high school diploma. Two (2) to four (4) years related experience or training.

· Language Skills: Ability to direct common inquiries and complaints from residents, residents’ families, regulatory agencies or members of the community. Ability to read and comprehend simple instructions. Ability to project their voice on the phone and in person.

· Reasoning Skills: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.

· Other Skills and Abilities: Must be computer literate. Must interact with ill and disabled residents and with those affected by Alzheimer’s disease or related memory impairments, residents’ families, other employees, regulatory agencies and the public. Strong customer service skills. Must be able to cope with the mental and emotional stress of the position.

· Physical Demands: Must be in good physical condition and able to move freely throughout the residence. While performing the duties of this position, the employee is regularly required to effectively communicate with the residents, residents’ families, other employees, regulatory agencies and the public. The employee must occasionally be able to push, lift or move up to 50 pounds. Good observation skills are necessary for this position

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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