Job description

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

The Program Evaluation and Planning (PEP) team’s mission is to support program in learning from data to strategically strengthen services and innovate. It oversees agency-wide efforts in performance management, promoting implementation of evidence-based practices, and supporting evidence-generating activities. As a Program Analyst, you would be driving this mission with the agency’s 20+ Afterschool programs. Essential functions include: closely partnering with program leadership and staff on improvement efforts, making data accessible and relevant to day-to-day practice, inspiring the use of data by all levels of staff, customizing data collection systems, creating reports, and providing technical assistance. This position requires a passion for providing impactful services to our communities and participants, an expertise in afterschool practice and standards, and advanced technical and analytical skills. This work relies upon having the interpersonal agility to build relationships with multiple levels of staff and an enthusiasm for working in a collaborative learning environment.

As a Program Analyst, you will strategically guide quality improvement efforts:

• Continuously assess and be aware of program performance, trends and needs to effectively support ongoing quality improvement strategies.
• Strategize with program leadership around new and existing private funder and internal initiatives to effectively support program in tracking related outcomes and performance.
• Maintain expertise in quality improvement approaches, evaluation, best practices, and emerging trends to inform your work.

Major Duties:

• Support data integrity and primary participant databases
• Coach staff and provide technical assistance regarding DYCD Database
• Engage in data quality management: reconcile data between systems, perform data checks and produce data quality reports to ensure data integrity of all systems
• Bring data to life by developing user-friendly reports to engage program staff
• Produce regular funder and compliance-related reports
• Design and update data collection tools
• Analyze and visualize outcome and output data (in graphs, charts, and infographics) to tell a clear, compelling, and accurate story, and provide data in usable formats
• Perform targeted data analysis and deeper dives into specific priority areas or areas of concern
• Collaborate with our Grants & Contracts Departments; pull and analyze data to respond to government and private funder audits and requests.
• Guide all levels of program staff in learning from data to strengthen services
• Regularly communicate with program and assist staff in interpreting internal and external data (i.e., data provided by City and State funders, literature, national trend data and internal outcomes data) to identify performance strengths and areas in need of development
• Host participatory, action-oriented conversations around data at meetings with program staff
• Connect data to lived experiences of staff and participants
• Develop logic models for new programs, and revisions for existing programs
• Proactively and creatively involve participants and communities in program evaluation and planning
• Partner with program staff in implementing data-driven improvements
• Guide program staff through improvement planning processes
• Create or modify tools (e.g., checklists, templates, forms) assist staff in using them and provide targeted follow up to identified improvement needs
• Align and collaborate across team membersActively collaborate with PEP Team members and contribute knowledge to the department: e.g., participate in group supervision, team meetings and cross-team workgroups
• Collaborate with City, State, and other external funders and advocate on behalf of programs and Good Shepherd Services

Qualifications:

• Bachelor’s Degree required
• Experience working in quality improvement or program evaluation
• Experience working in youth development programs or other nonprofit field preferred
• Experience using a database; knowledge of DYCD a plus
• Experience creating reports and data visualizations to communicate outcomes
• Commitment to providing impactful services to participants
• Strong data management skills; understanding and love of data
• Comfort using Excel or other statistical programs to manipulate, analyze and visualize data
• Enthusiasm for collaboration; friendly and responsive
• Experience managing multiple projects and a precise attention to detail
• Ability to synthesize information from multiple sources
• Strong written, verbal, and visual communication skills
• Creativity and bold leadership

For Full Time Employees Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)
• Candidates hired in this position will work in person but will have the flexibility to work a hybrid schedule at Program/Management Discretion

Job Type: Full-time

Pay: $59,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in New York, NY 10001

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