• ATTENDANCE/PUNCTUALITY/PROFESSIONALISM: Incumbent holding this position will be required to have punctual attendance for days and time assigned to work; come to work on time, work their shift as scheduled and leave at the scheduled time; effectively meet deadlines and needs of organization; be flexible and capable of performing work assigned in other departments as needed; engage in a professional manner with all patients, coworkers, other departments and general public being served; complete an assigned workload in an appropriate and timely manner; and perform additional related job duties as needed and required.
• COMMUNICATION - VERBAL/ELECTRONIC/ WRITTEN: Incumbent holding this position will be required to: obtain accurate and current patient demographic and financial information using proper grammar and verbal skills to establish a valid medical record and patient billing account and perform additional related job duties as needed and assigned
• RECORDS AND DOCUMENTATION/DATA ENTRY: Incumbent holding this position will be required to complete and document the hospital's Condition of Admission form and advise patient of other related forms to ensure compliance with the Joint Commission regulations; enter patient information accurately and efficiently when creating the electronic medical record and billing account; scan all admission related documents and will perform additional related job duties as needed and assigned
• LIAISON/RECEPTION/CUSTOMER SERVICE/PATIENT ESCORT: Incumbent holding this position will be required to: act as liaison between hospital and patients, family and visitors; direct patients and visitors, appropriately giving clear and concise directions and providing escorts when necessary; greet visitors in person upon arrival to address needs and purpose of hospital visit; facilitate and answer telephone calls to provide or solicit relevant information and direct inquiries appropriately; filter and assess needs of patient or representative; provide information as seen appropriate and attempt to resolve requests and complaints, while keeping a calm, professional appearance at all times and perform additional related job duties as needed and assigned
• OFFICE EQUIPMENT OPERATION/BASIC MAINTENANCE: Incumbent holding this position will be required to operate a variety of office equipment which may include, but is not limited to: desktop computer, copier, printer, scanner, coffee machine, telephone, headset, 10-key, hole punch, thermal wrist band/label equipment, fax machine, etc; receive, inspect and store supplies; add paper to printers, facsimile and copier; change ink cartridges; clear paper jams; and perform additional related job duties as needed and assigned.
• ELIGIBILITY VERIFICATION DUTIES: Incumbent holding this position will be required to: inform patients of insurance co-payments, deductible, or deposits; financially screen patients to ensure that eligibility is identified, appropriate authorization is obtained, and all health plans/medical groups are notified in a timely manner, prior to services rendered for elective admissions and within 24 hours and/or the next business day for urgent/emergent admissions, and all other necessary billing information is gathered in order to correctly identify and select the appropriate payor as to protect the medical center and patient from unnecessary financial loss; and perform additional related job duties as needed and assigned.
• ATTENDANCE OF MEETINGS/PROFESSIONAL DEVELOPMENT: Incumbent holding this position will be required to: attend
  weekly/monthly/quarterly/yearly hospital staff meetings as assigned and required; attend scheduled in-service and mandatory in-service; address specialized issues that may affect department; attend safety and skill-based training seminars; attend any other job-related meetings and trainings and perform additional related job duties as needed and assigned.
• CASH HANDLING/REGISTER DUTIES: Incumbent holding this position will be required to: collect co-payments, deductibles, cash pay or deposits; follow established cash handling procedures; perform all related cash handling duties; accept fees (cash, check or credit card), issue receipts and provide documentation pertaining to fees paid; using basic computer skills, perform related cash handling duties as assigned; and perform additional related job duties as needed and assigned.

Pay Range: $20.60/hr. - $23.90/hr.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

• Previous experience in a hospital or Patient Financial Services experience.
• Knowledge of medical and insurance terminology.
• Strong keyboarding skills is required.
• Must type 30 words per minute.
• Excellent communication skills required.
• Excellent customer service skills required.
• Must be able to multi task.
• Must be able to work all shifts.
• Bilingual preferred.

Education:

• High school degree