APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.

The Admission’s Representative serves as a representative of Azusa Pacific University to assist prospective students through the inquiry, application and enrollment process. Primary focus of this position is to provide excellent customer service to prospective students and to recruit those prospective students into APU’s traditional UG program, UG professional bachelor’s program or graduate programs.

Required Education

• Bachelor’s Degree required.

Required Experience

• One – Three years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is preferred.

Primary Duties/Essential Functions

• Serves as the primary point of contact and customer service representative to prospective students and applicants providing consistent, accurate and timely information in order to sell APU’s program offerings via phone, email, text and mail correspondence.
• Meets identified enrollment goals to include inquiry to applicant, applicant to admitted, admitted to deposited (as applicable), and admitted or deposited to enrolled yield goals which directly relate to tuition revenue generation and impact the financial health of the university.
• Maintains regular contact with every student on assigned roster with the primary goal of enrolling prospective students by answering questions in a timely manner, calling/texting/emailing students, and planning yield events for territory or program
• Manages assigned recruitment territory or programs by scheduling, promoting, and leading individual and group meetings; attending college fairs and events; and as applicable, holding person interviews with prospective students.
• Evaluates application files to be sure they are complete. Makes preliminary recommendations regarding the admission decision for applicants in undergraduate programs.
• Participates in and promotes all admissions events on campus, at regional campuses, and at various feeder schools.
• Create and maintain good working relationships with university partners such as high schools, community colleges, universities, churches, organizations and businesses in order to promote APU programs; visits or connections with on a regular basis; promote MOU partnerships; provide pertinent information to partners and resource prospective students in an effort to recruit them to APU
• Provides academic counseling to students regarding the admission process and program of interest; facilitate information exchange between programs and prospective students.
• Provides financial aid information to prospective students and connects students to Student Financial Services
• Travels to assigned market as required for the particular population the representative is assigned to recruit. This could include local, domestic and/or international travel.
• Maintains admissions database through daily input and report management.
• Provides input for university marketing efforts for majors and degree programs that is based on current trends and forecasted changes in higher education.
• Committed to a Christ-centered, multicultural community that values diversity.
• Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one’s role and through the university’s daily living expectations.
• Performs other duties as assigned by the executive director, director and/or associate director.

Skills

• Strong written and verbal communication skills.
• Ability to manage details and follow through.
• Must be collaborative and an effective team member and team builder.
• Excellent oral and written communications skills
• Word processing-computer skills
• Competency in Excel, using filters, complex sorting, and creating pivot tables
• Self-management/organizational skills
• Need strong communication skills on a one-to-one basis, in person, through email and on the telephone.
• Fluency in Spanish is a plus.

Mental Demands

• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• Ability to work independently, present self in a professional manner and reflect the goals and standards of APU.
• Initiative and good judgment
• Ability to keep information confidential
• Ability to learn procedures and retain information

Physical Demands

• Requires repetitive motion and sitting at computer keyboard.
• Hearing and speaking on the telephone.
• Meetings may require walking and/or driving to various University locations.
• Ability to pull, push, bend, grasp, reach and lift up to 20 lbs.
• Able to lift, pull, grasp, stoop to lower file drawers and reach to top of five-drawer file cabinets.
• Availability to travel throughout fall, spring and summer recruitment seasons, as well as an occasional, developmental conference out of area.
• Possess a valid California driver’s license
• Intermittent sitting, standing and walking.

Visual Demands

• Computer monitor and reading.

Environment

• Pleasant office setting, comfortable temperature.

Technologies

• Proficient in Google Apps., Microsoft Office, Word, and Excel.

Compensation

• Grade 9: $23.58 - $30.65 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.