Job description
Admission Shift Lead
LEGOLAND Discovery Center, 1 American Dream Way, Suite A (Upper Level)
East Rutherford, New Jersey, 07073
United States
LEGOLAND Discovery Center New Jersey and SEA LIFE New Jersey is on the lookout for its next Admissions Shift Lead!
As the Admission Shift Lead, you will be leading the way with an “always on” approach, proactively create memorable moments by providing expert play with guests driving full family fun, play, learning, and the development of skills together. This role requires a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Admissions Hosts. Compensation for this opportunity is $18.75/hour.
About Your Job
- Deliver memorable, interactive, fun experiences to all guests.
- Ensure excellent Guest Care at all times, working to Guest Obsession standards as set by Merlin
- Leads the team by example and is very attraction-floor based
- Working alongside operations management, providing mutual assistance in ensuring all positions are covered.
- Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in the attraction.
- Model the way and deliver training initiatives to Admissions Hosts ensuring the development of their skills, behaviors, and attitudes.
- Ensure Admissions Hosts receive appropriate training
- Ensure the highest possible standards of guest service, presentation and health and safety in the attraction areas.
- Understand and exceed all guest expectations, proactively recognize guests’ needs and respond accordingly with a friendly, solutions focused approach, provide friendly, efficient and courteous service to guests, addressing guest queries with a smile, answering questions, and suggesting activities, and coach and motivate the Admissions Host to do the same.
- Proactively resolve guest complaints, escalating to a manager as necessary.
- Follow departmental health & safety at all times and encourage others to do the same.
About You
High school diploma or general education degree (GED) is preferred. Customer service and guest interaction experience and proficiency is required. Experience and passion for entertaining children and families is required. Ability to train others effectively required. Experience working with marine life or a passion for marine life
This position requires a fun, expert, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level. Excellent communication and motivational skills are required. Must be able to work in a fast paced, multi-task environment. Weekend availability required.
About the Perks
- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Merlin Magic Pass for friends and family to enjoy the parks & attractions
- Recognition Programs and Rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
About Merlin
Merlin Entertainments is the company behind iconic brands like LEGOLAND theme parks, Madame Tussauds wax museums, SEA LIFE Aquariums, and LEGO Discovery Centers. We operate over 140 attractions across 24 countries, delivering memorable experiences to 67 million visitors a year. Our company and its people are defined by the 7 values that make up “The Merlin Way”: We love what we do, We care, We are innovative and fast moving, We do what we say, We make every dollar count, We take ownership, and we do it all For the love of fun.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Everyone Matters at Merlin
At Merlin Entertainments, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to build a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we strive to be the most inclusive and flexible employer in our industry.
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