Have you ever wanted to work in the civil service? Are you customer-focused, and do you strive to ensure that their issues and queries are quickly resolved? If the answer is 'Yes', we would love to hear from you.

Brook Street are proud to be working in partnership with the Valuation Office Agency (VOA), based in Durham. The VOA is critical in providing the government with the valuations and property advice needed to support taxation and benefits.

The VOA have an exciting requirement to take on several Administrative Officers (to provide a high focus on customer service) to work to support internal and external customers who may contact the office with any issues or queries surrounding valuations. This is an excellent opportunity to work within the Public Sector and provide an essential service to the Valuation Office Agency and critical partners.

The Role:

This is a multifunctional role, and as an Administrative Officer, you will play a crucial role working within the Telephony Team, providing an efficient call resolution to scripted and after-call work. You will deal with internal and external customers by email, post and phone, registering casework, processing data, and interrogating electronic and manual databases. Your job will involve a range of duties, and we are looking for flexible and adaptable people.

You will build good working relationships both internally (with your team and peers) and externally across the VOA. You will understand your customer's needs and support them in resolving these.

Please Note: This position is a hybrid working role that is based in central Durham. Monday - Friday (8.30 am-4.30 pm, 8 am-4 pm, 9 am-5 pm). The assignment will be five months, with a possible view of extending it after this period.

Start dates will be as follows:

• 21st Nov
• 28th Nov
• 5th Dec
• 12th Dec
• 9th Jan

What your primary duties can include:

• Deal with the customers daily, ensuring they are content and understand our processes.
• Provide clear information and advice to customers while providing all necessary information.
• Provide excellent customer service via telephone, email and written correspondence.
• Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
• Allocate work to others in your team, including quality assurance.
• Use general Admin, using our tools and databases to gather and analyse data.

The successful candidates will be able to interpret guidance, policy and procedures to enable them to offer the best solutions and, if necessary, direct any queries to the correct department. All issues and questions should be resolved where possible, following department guidelines in a professional, tactful manner when answering calls.

To apply for this post, you will need to be:

• Customer-focused and have strong customer service skills.
• Flexible and dedicated.
• Good at communicating with different people and listening.
• Have good keyboard skills.
• Have a working knowledge of Microsoft Word, Excel and Outlook.

* Must be able to pass a BASIC DBS check during the recruitment process. *

Benefits

In return for your work and commitment, working for Brook Street can offer you some fantastic benefits:

• The opportunity to join and work in the Public Sector
• Flexibility in working arrangements, with the opportunity to work from home
• Weekly pay of £11.30 per hour/ £21,741 per annum pro rata
• Learning and development opportunities to grow your career
• 28 days Annual Leave per year (pro-rata)
• Wide variety of flexible benefits and working options to suit your lifestyle
• Full training and induction

About Us

We recruit on behalf of some of the country's best-known organisations across all industry sectors and are a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

For further details on any of our vacancies, don't hesitate to contact your local Brook Street branch. Details can be found on our website.

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By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this amazing organisation. Find your next great job, your next great adventure; build your career with us today!