Job description
Overview:
"THIS IS A REPLCAMENT JC FOR SAME CANDIDATE, WE HAVE SELECTION ON THIS JOB CODE."
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com
Skills :
Team- Pls ask the consultant to rate their exp on below mentioned checks and not share any profiles without mandatory skills
Complete JD:
Non-Technical
"THIS IS A REPLCAMENT JC FOR SAME CANDIDATE, WE HAVE SELECTION ON THIS JOB CODE."
We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com
Skills :
Mandatory skills to check :
Team- Pls ask the consultant to rate their exp on below mentioned checks and not share any profiles without mandatory skills
PC Refresh - Win 10 Migration
New Hire Support for Da1 Deployment of PC
Hardware and Software Issues Troubleshooting
Printer handling
Manufacturing support experience is an advantage
Complete JD:
Technical
- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and fixing the issues
without impacting / violating the hardware warranty or customer security compliance
requirements.
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and
other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
hand activity under instruction based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,
firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Good written and oral communications skills with clients and management as well as people
skills.
- Ability to work with deadlines and complete tasks on-time.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
- Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /
Xenmobile/ Mobile iron etc),
- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,
OneDrive.
Non-Technical
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customer at different levels.
- Self- Driven and result oriented.
- Really passionate about the work
Benefits @ Wipro (Not applicable for contract hires)
- Flexible/remote working culture – location is not a limitation of success at Wipro.
- Global Travel & Relocation opportunities – COVID permitting.
- Paid Parental Leave
- Excellent Remuneration Package.
- Quarterly bonus/variable pay.
- Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews!
- Corporate Healthcare Benefits
- Fringe, Concession + Membership & Subscription Tax Benefits.
- Financial Advisory & Banking Benefits.
- Free Ongoing training and development to help you reach your full potential.
- Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
- Team building, fun activities, and social events – COVID permitting.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.