Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a hybrid OnBase & Nautilus Administrator at one of the following locations: Tysons, Virginia; Alexandria, Virginia; San Antonio, Texas; Fort Hood, TX; Omaha, NE; or Eugene, OR. The Onbase/Nautilus System Administrator will be responsible for support, improvement and expansion of the Onbase/Nautilus ECM Repository. This individual should have experience in various document management platforms, OCR platforms and be eager and able to dive in and contribute immediately upon starting in the position.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Plan, design, develop, implement, administer and support ongoing development and support of the OnBase/Nautilus ECM solution.
• Work with business users and the OnBase/Nautilus team to deliver business value and user adoption of ECM technologies.
• Design, development, and deployment of custom workflow solutions with the capability to integrate with other internal and external IT systems.
• Work closely with business and IT management and staff to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives.
• Triage, troubleshoot, and resolve OnBase/Nautilus ECM software and issues.
• Ensure that the import processes(Document Import process, Document Imaging, etc) are functioning without issues on a daily basis
• Manage document indexing error corrections, deletion requests and develop retrieval methods(cross-references, custom queries, etc) based on user needs.
• Create reports based on user request and analyze audit reports for anomalies and compliance issues.
• Design search templates, user template groups to apply to new & existing users.
• Determine the appropriate rights and privileges for OnBase/Nautilus -specific roles, such as user account administrator. Develops user groups accordingly.
• Implement solution to standardize our capture, storage, retrieval of documents on our Onbase/Nautilus ECM repository
• Ensure scheduled processes and events occur without any errors.
• Create OnBase/Nautilus performance baselines and review processing and performance reports
• Plan for and test software updates, defects and configuration changes. Create test plans for use when upgrading to determine impact to the system
• Design, implement and regularly test a comprehensive disaster recovery plan.
• Monitor activity to determine and accommodate high activity window
• Work with Database Administrator (DBA) to schedule regular database maintenance to ensure system peak performance.
• Work with DBA to create a database performance baseline that will be used to measure performance changes.
• Work with DBA to create and test a database recovery plan to minimize OnBase/Nautilus downtime in at the event of a database failure.
• OnBase/Nautilus integrations includes, but not limited to: Workflow, WorkView, Document Composition, Outlook Integration, Full text indexing, Advanced Capture, Mulesoft, SalesForce, PING, AIQ, Blacknight, Encompass, Iron Mountain, Kodak Capture etc.
• Work with business, IT and partners to ensure document management objectives are met for scalable growth.
• Assist with new enterprise content and document management platforms and provide technical expertise to various document centric initiatives across the enterprise.
• Improve document operations, learn new document management technologies including AI based document services and support our main goal of Automation CoE

Qualifications

Equivalent combination of education and experience is considered.

• High School diploma required. Financial institution experience desired. Degree preferred. However will consider a combination of experience and education in lieu of a degree with specialized coursework, training, or experience in information technology and Onbase /Fiserv document management implementation, upgrade and administration in the Financial service industry.
• More than 4 years experience as Onbase administrator & support with integration experience
• Experience with EDM platforms like Onbase/Nautilus, OpenText preferred
• Document Capture as well as API development knowledge is preferred

Supervisory Responsibility

• This position will not currently supervise employees

Licenses and Certifications

• System Administrator as well as Supporting OnBase/Fiserv certification required
• Workflow Administrator(OnBase/Fiserv) preferred
• Certifications by leading EDM platforms, AI and OCR platforms preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to Washington DC Metro area for meetings and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

#LI-LL1