Job description

Job Description – Administrative Assistant

Classification

Non-Exempt

Salary Grade/Level/Family/Range

Hourly

Hours Worked

40 hours per week, Occasional Overtime

Reports to

Fleet Manager / Business Owner

Date

May 17, 2023

Summary/Objective

Greets any walk-in customers, answers customer phone calls, and assists moving and tracking of customer vehicles in the Breckenridge Hills Lot, Wentzville Lot, or other locations. Located at our Breckenridge Hills, Missouri facility. The Administrative Assistant assists the Fleet manager in coordinating customer vehicle drop-offs, pick-ups, and contacts customers when vehicles are finished. Strong phone, email, and computer skills are a must.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sound understanding of customer service practices with 3 to 5 years experience.

Proficient in professional communication via phone, email, and text.

Experience with Microsoft Excel, e-mail communication, and able to learn in-house software programs.

Comfortable with customer communication.

Maintains list and tracking of customer vehicles.

Accurate and timely invoicing for customers, as required.

Checks received orders for accuracy, and enters receipts into customer purchase order system.

Coordinates with the shop on production.

Keeps a clean and organized work area to maintain a positive environment for our customers.

Follows all safety rules, policies, and operates all company equipment in a safe manner.

Places orders for inventory and production requirements.

Manage and monitor open purchase orders.

Coordinate scheduling of vehicle shipments.

Assist other branch employees in moving vehicles and tracking inventory in the outside parking / storage area.

Competencies –

Thoroughness

Teamwork Orientation

Time Management

Organizational Skill

Computer and phone system skills

Customer Relations / Inside Sales

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

Primary work area is a clean, climate-controlled office environment. Will be required to walk into the shop area and the outside vehicle storage area throughout the day, and these areas are not climate controlled.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting less than 20 pounds for long periods of time throughout the day.

Position Type/Expected Hours of Work

This is a full-time position, and hours and days of work are Monday through Friday, 7:00 a.m. to 4 p.m. Occasional overtime may be required.

Required Education and Experience

18 years old with a valid state driver’s license and clean driving record

Must be able to pass a drug screen and criminal background check

Must be able to read, understand, and follow detailed written instructions as provided.

3-5 years experience in customer service.

AAP/EEO Statement

All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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