III. JOB SUMMARY: This person is full time and will work closely with the Racquet Sports Director and Pro-Shop Manager. They will manage the scheduling of all part-time front desk staff, answering phones, responding to e-mails, assisting members, maintaining an accurate accounting of Pro-Shop merchandise and office supply inventory, billing, daily transaction reporting, etc.... It is a very "front-facing" position and requires fantastic communication skills and a consistently happy, positive, welcoming demeanor. The hours required for the position are 8:30 a.m. to 3:30 p.m. Monday thru Friday during the school year, and 7:30 a.m. - 3:30 p.m. during the summer months. This team member will split their time between our two locations in Greensboro: Irving Park & Carlson Farms.

IV. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• General ledger reports
• Gift certificate report
• Month end reports-stringing records, sales, etc.
• POS Monthly Closing (physical inventory & reports)
• Type emails, letters, reports or any other document needed by Director or Pro-Shop Manager
• Charges for clinics and special events
• Ordering supplies
• Shop supplies-drinks, tissue, toilet paper, etc.
• Office supplies
• Gate City Drinks
• Keep court reservation sheet updated with members, pro and event times
• Training Part Time Staff with Director & Pro-Shop Manager
• Helping with the arranging of merchandise displays on a regular basis and being involved with the creative process of assuring that the Pro-Shop looks incredible

V. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skilled in Microsoft Office including Word, Excel, Publisher, Access & Outlook
• Able to operate/maintain multi-line telephone system
• Possess professional, friendly and outgoing personality
• Able to multi-task sufficiently
• Must possess honesty and integrity
• Must be courteous and tactful at all times
• Must treat others (members and employees) with kindness and respect
• Ability to effectively communicate in a professional manner to members and staff
• Ability to appear for work on time
• Ability to understand and follow rules and procedures
• Ability to follow directions from a supervisor

VI. MIINIMUM QUALIFICATIONS:

• Computer knowledge a MUST
• Knowledge Microsoft Office software including Word, Excel, Publisher & Outlook
• Basic accounting background
• Sales background
• Good telephone skills-able to operate multiple lines
• Marketing knowledge

VI. REPORTS TO: Mark Ficks-Director of Racquet Sports

VII. SUPERVISES: Part-time desk staff