Job description

Administration Assistant/Membership Services

Reports to: Controller/ Clubhouse Manager/ Administration Manager

Supervises: Receptionists

Classification: Full Time (Tuesday through Saturday 8AM - 5PM)

Education and/or Experience

· Bachelor’s degree in Business Administration, Hospitality or Resort Management,
Communications, Public Relations or related major and three (3) years of work experience
in the hospitality industry.

· Five years of relevant work experience.

Job Knowledge, Core Competencies and Expectations

· Ability to establish and maintain effective relationships with supervisory/administrative
staff, employees, members and guests.

· Assist with all HOA inquiries, Member billing inquiries and Administration as requested.

· Maintain all Club documents, minutes and assist Board of Directors as requested.

· Direct and oversee marketing of activities for the entire Club. Manage website, social
media and all other communications used to promote the Club.

· Knowledge of and ability to perform required role in emergency situations.

Job Summary (Essential Functions)

Develop and maintain all marketing, website, programs, projects and activities designed to increase and retain membership participation in the club. Represent the club in its relationships with numerous external constituencies.

Job Tasks/Duties

• Maintains the club’s database (membership register) of members’ files.
• Develops and ensures that established procedures for processing new and existing members’ applications are consistently followed.
• Promotes club activities using table tents, newsletters, direct mail flyers, notices on club website and other means.
• Coordinates with all Directors the updating of the club’s master calendar.
• Maintains minutes and agendas for all meetings.
• Maintains online member directory.
• Personally, greets each club member and instills confidence that the club is operated in the best interests of the membership.
• Attends applicable club committees to assure members’ interests are consistently addressed, records the minutes of the meeting for monthly Board of Directors inclusions and prepares any necessary materials requested by the committee chair.
• Researches the need for ongoing sales promotions regarding demographics, market segmentation data, etc.
• Tracks the success and overall performance of all membership activities.
• Maintains a file of club history information.
• Coordinates all club public relations efforts, members’ newsletters, news and media events, use of social media, and club promotional materials.
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.
• Adheres to a departmental budget; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained.
• Recruits, trains, supervises, schedules and evaluates Receptionist staff according to established club procedures.
• Maintains club’s member bulletin boards.
• Serves as manager on duty as scheduled.
• Works with all Departments as needed to coordinate special member events.
• Takes photographs of members and club officers at social events.
• Responsible for maintaining confidentiality of all member information.
• Is present during club operating hours and events as requested to assist in meeting and greeting members and guests.
• Completes other appropriate assignments requested by the management team.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to stand for prolonged periods of time.
• Moderate noise level in the work environment.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Granbury, TX 76049: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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