• Supplemental Health
• PTO
• Paid Holiday
• Matching 401K
• OT Available

• Answer Phones, provide first-rate customer service, and maintain daily work order.
• Schedule coordination.
• Manage work-in-progress (WIP) board

• Complete FNOL documentation
• Prepare job paperwork for Crew/Estimator.
• Prepare work orders
• Create and complete estimates.
• Job file documentation management
• Job file communication with Management and Technicians
• Confirm subcontractor activity
• Perform job completions (i.e., Uploads & Final Submissions)

• Maintain and organize file system
• Maintain company calendar/schedule
• Assist in Communicating with Clients and Insurance Adjusters
• Review and route Bulletins
• Maintain company dispatch
• Maintain proper on-hand delivery of office and general supplies
• Assist with outgoing and incoming mail, e-mail, and faxes
• Maintain National Accounts Program Agreement (NAPA) green status
• Maintain compliant Third-Party Program Status
• Maintain Franchise specific compliance documentation
• Assist in billing customers for service
• Assist with accounts receivable
• Assist with AR meetings – when needed
• Assist as needed with new hire questions
• Perform computer back-ups and tests of back-ups
• Complete personal daily work order
• Other things as requested

• Office Experience is a plus
• First-rate customer service track record
• Effective written and oral communication
• Math skills
• Critical thinking and problem-solving skills
• Team Player

• Familiar with Microsoft Office

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.