Account Operations Manager

Full Time
Charlotte, NC 28208
Posted
Job description

About Fusion Transport

Delivering Next-Generation Logistics Solutions

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing.

Our freight brokerage business is growing rapidly (operating under the well-established Am Trans brand) and looking for experienced brokers to join our team. Our integrated 3PL business allows brokers to leverage other parts of the business as selling points in ways that traditional brokers can't, making it easier to build relationships and sell to clients.

From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution!

We Care About You:

At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our logistics specialist is that we will make sure you earn what you deserve for the clients you support.

Don’t wait, apply now and join a company that values your hard work.

Job Overview:

As a Logistics Coordinator, you will focus on managing the daily operations of some of our key clients. You will be responsible for supporting an account team by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes back-end invoice resolution, document collection and verifying timely pick-ups and deliveries.

How You Will Make an Impact:

  • Coordinate and confirm scheduled appointments with internal team, carriers, suppliers, and clients.
  • Enter and verify shipment tenders.
  • Monitor and follow-up on on-time pickup and delivery.
  • Prepare and provide daily tracing reports as required.
  • Communicating orders, movement instructions, load movements, and other information to dispatchers, carriers, and customers.
  • Recording, maintaining, and providing shipment arrival & departure information.
  • Timely status information updates; documenting service performance and equipment tracking.
  • Review email inquiries to the transportation department regarding customer order status

You’re a Great Fit if You:

  • Agility to manage changing workload priorities as directed
  • Ensure a positive, respectful, and professional attitude in everything you do
  • Demonstrate a willingness to be challenged and learn new skills
  • HS Diploma or GED
  • Advanced data entry skills.
  • Good Analytical and fast decision-making abilities while still maintaining an attention to detail
  • Proficient with Microsoft office -excel; word; outlook.
  • Problem solving and mathematical proficiency.
  • Ability to work with little supervision and track multiple processes
  • Outstanding organizational and coordination abilities
  • Excellent communication and interpersonal skills
  • Needing a 1st shift (9am to 5pm) and 2nd Shift (12pm to 8pm)

What we Offer:

  • Medical, Dental and Vision Insurance
  • Paid holidays
  • Paid time off (PTO)
  • 401(k) with 4% company matching
  • Competitive base salary and bonus structure that is simple, easy to understand
  • Career growth opportunities
  • Collaborative & committed team environment

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