The Account Executive, G (AE) is responsible for managing Government Business (VA) within an assigned Southwest territory meeting contractual obligations relating to service, visits, etc. as outlined in the national agreement. Primary field point of contact for customer escalation resolution.

Key Responsibilities

• Responsible for ensuring day-to-day customer activities related to pharmaceutical distribution services as outlined by the national contract. Liaison between customers and appropriate McKesson internal departments, support teams, cross business unit collaboration if applicable. Escalation lead.
• Conduct training (internal & external), education on McKesson technology & applicable programs (i.e. QBR, McKesson Connect, Mobile Manager, CSOS).
• Customer pre-call planning to include but not limited to report generation, identification of customer initiatives, quarterly business review, industry knowledge
• Consistent utilization of Customer Relationship Management (CRM) software as outlined by the contractual commitments
• Build and maintain effective customer relationships, foster and grow relationships with key stakeholders internal (i.e. OPS, Regulatory, etc.) and external (i.e. VISN Chief, etc.)
• Scheduled travel to onsite customer locations as required by contract
• Other duties as assigned by VPS (i.e. training, new account implementations, etc.)

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

• 4-year college degree or equivalent work experience
• Successfully complete all required training
• Expand working knowledge of healthcare industry
• Maintain market intelligence on competitor activity
• Degree or equivalent and typically requires 4+ years of relevant experience.

Business Experience –

• Preferred: 2+ years of successful customer service and/or account management experience, preferably in hospital, acute care or pharmaceuticals

Specialized Knowledge/Skills –

CORE COMPETENCIES FOR PRIMARY ROLE

• Proven time management & organizational skills
• Effective verbal and written communications skills
• Effective selling and/or customer service skills
• Effective problem solving and decision-making skills
• Effective PC skills—including MS excel, PowerPoint, Word, and Outlook
• Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment
• Ability to work in a team environment
• Ability to effectively manage conflict
• Detail oriented
• Ability to travel regularly throughout assigned territory and attend company meetings as required
• Ability to prioritize and organize while working autonomously
• Knowledge of the healthcare industry preferred

Working Conditions:

Environment (Office, warehouse, etc.) –

• Home office with extensive territory travel (i.e. multiple states) up to 75%

Physical Requirements-

• (Lifting, standing, etc.) – Lift up to 25 pounds, some physical work will be necessary
• Must have a valid driver’s license and ability to travel per customer requirements

Career Level – IC – Professional – P3

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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