Job description
We are dscout. At our core, we are People Nerds. We empower our customers to meet the people who matter to them in the moments that matter most. Customer-obsessed companies and agencies like Salesforce, Sonos, Groupon, and Best Buy use dscout to build better products and services because of people like you. We are building a smart and driven team, and we would love for you to join us.
We are looking for an Account Coordinator for our Existing Business Sales Team. As an Account Coordinator, you will work directly with our Lead Account Managers to ensure customers are getting the most out of dscout by driving efficiency and accuracy between the customers and cross functional partners you will support. This role requires a true teammate who is highly collaborative and self-sufficient. Account Coordinators will handle multiple projects and organize many moving parts, appropriately prioritizing tasks and meeting deadlines. This role will focus on research project management and organization delivering value through speed, accuracy, and platform knowledge.
What you will do (let’s call them Responsibilities):
- Kick off project intake and quoting process for simple projects and share information cross functionally to ensure accuracy and success of project execution.
- Manage the entire internal documentation process for project upsells, from creation to billing, in Salesforce.
- Collaborate closely with the Finance department to ensure projects are invoiced accurately and customer billing questions are resolved with urgency and efficiency.
- Support customer communications by addressing basic platform and capabilities questions, provisioning platform access, resolving basic troubleshooting issues, and scheduling meetings involving multiple stakeholders.
- Create and maintain a database of projects and opportunities organized by the customer team with complete and accurate purchase information that is easily accessible cross functionally.
- Identify and escalate customer and internal process issues through appropriate escalation paths.
What you need to have (let’s call them Desired Skills and Background):
- Minimum 2+ years working in a customer facing role.
- Amazing written communication, verbal communication, and presentation skills with internal and external teams.
- Detail oriented. You have a keen eye for detail and care deeply about consistency.
- Proficient in GSuite, Salesforce, Microsoft Office and Apple OS.
What is nice to have (let’s call them Additional Skills):
- 1+ years working for Software as a Service (SaaS) company.
- You are able to meet and organize around many moving parts, appropriately set and manage expectations and still have fun along the way.
- You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products and processes.
- Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
- A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal.
- Experience working in a software company that also offers professional services.
- Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
We do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!
dscout is committed to providing our employees with the flexibility to work in a location that works for you. If you like working in an office setting, this role may be based in our Chicago HQ. If you prefer to work from home, we can accommodate that for many locations across the United States. We are not set up in all states, so just let us know where you're located and we'll let you know if we can accommodate that location.
About dscout
dscout is a team full of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we look for team members who align with that belief. We are proud of what dscout is today, and we are excited to build our future with you.
It doesn't just stop there. When you join the dscout team, you will get:
A strong and competitive compensation package with a built-in bonus and equity program.- An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
- An education stipend to support your growth & development and a remote work stipend.
- A company that is open and transparent with our team. You will know what is happening and why it matters.
dscout is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please contact us by email at accommodations@dscout.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
dscout participates in the E-Verify program in certain locations, as required by law.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
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