When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Life Takes You Places! Are you ready to join us?

The base salary range for an Agency Manager is $80,400 to $144,700. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, and competencies. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution
• 401(k) with a 6% match that is fully vested from day one
• PTO provided on date of start plus 11 paid holidays
• Inclusion Council and Employee Resource Groups
• Personal and Career Development Learning Resources
• Recharge Days and Volunteer Time Off
• Tuition Reimbursement
• Wellness Program
• Employee Assistance Program

Agency Manager Overview:

• Oversees day-to-day operational activities related to the tracking and reporting of agency performance from lead management to termination of group reporting
• Fosters positive relationships with sales staff, aligned insurance carriers, Blue Partner and by providing excellent management of sales operations support roles and duties
• Manages the recording and reporting of all quotes (including pipeline management), sales, fulfillment, loss, commission handling, premium reporting and escalated issue
• Explores opportunities to improve processes and to provide better service to our customers.
• While the Able Insurance Agency Manager will not initially have direct reports, the incumbent must exhibit the skills to collaborate with and achieve actionable results through others, along with the ability to build strong and sustainable relationships and implement change management throughout the agency.

Essential Duties:

• Partners with and provides management and support to Able sales staff, Blue partners, and brokers
• Manages and directs sales support duties including tracking quotes, new business submission, timeline of enrollment, processing, reconciliation, implementation, issue resolution, commission/production reporting, enrollment data organization and reporting, equipment/supply/office management
• Publish, maintain, and enhance a sales dashboard to be used with Blue Partner Reporting
• Identifies weaknesses and develops improvement plans, setting and meeting monthly targets, and liaising with clients to ensure improved service, product delivery, and timely issue resolution.
• Works with aligned insurance plans to ensure data exchanges and related process work effectively
• Creates guidelines and processes as necessary for operational efficiency internally and with vendors
• Manages and motivates sales operations team responsible for providing sales support and customer service
• Directs performance, correction action, and rewards and recognition as needed; Ensures team members have the appropriate skills and tools necessary to accomplish their tasks and goals
• Develops and conducts training for other sales operations administrators and sales staff on operational duties

Required Knowledge, Skills, and Abilities:

• Ability to work on site at the Birmingham location
• Strong customer service orientation and skills
• Strong detail orientation and organization skills
• Strong problem solving and analytical skills
• Excellent oral, written, and interpersonal communication skills
• Demonstrate leadership skills and the ability to assist and guide others
• Ability to identify customer needs and work with sales staff to help identify opportunities
• Ability to develop and strengthen relationships.
• Intermediate MS Office Outlook, Word, Excel and PowerPoint skills
• Ability to handle confidential and time-sensitive information

Required Education and Experience:

• Bachelor’s degree or related years of experience or military experience
• 7+ years’ operations support experience in the insurance industry
• Experience utilizing CRM software
• Broad knowledge of insurance industry, knowledge of field

Preferred Education and Experience:

• Master’s degree
• 8+ years’ sales, enrollment and/or marketing operations support in the insurance industry
• Experience with Gen4 Agency Management software
• 1-2 years management/leadership experience preferred
• Change Management experience

USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as “fully vaccinated” for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

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