ICSH PURPOSE

Since 2012, Idaho Crisis & Suicide Hotline (ICSH) has served as a critical lifeline for Idahoans in crisis or emotional distress and is an entry point into our state’s behavioral health care system. Whether a person is experiencing suicidal thoughts, struggling with a mental or emotional problem, having trouble with drugs or alcohol, having family or relationship problems – someone is always here are ready to listen. Free and confidential crisis support is available to Idahoans in every county. We are committed to ensuring that those served are heard and empowered with options to stay safe while supporting their emotional wellbeing. ICSH has provided 24/7 services since 2014.

POSITION SUMMARY

ICSH Crisis Call Responders are mental health and crisis care first responders. Crisis Call Responders provide crisis intervention support and conduct safety assessments to safeguard the safety of individuals seeking help. Responders provide resources when needed and are responsible for timely and accurate call note documentation. A high priority is placed on quality assurance for this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offer crisis intervention support services via phone call.
• Complete risk assessment, safety planning, de-escalation, and follow-up with help seekers.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to help seekers as appropriate.
• Maintains accurate and detailed call reports. Documentation must be completed in real time.
• Fulfills continuing education requirements as requested or required by ICSH.
• Assists in the training process of new responders.
• Participates in community outreach events such as resource tables about suicide prevention as needed.
• Attends scheduled staff meetings and one on one meetings with direct supervisor.
• Demonstrate effective engagement skills that promote recovery and resiliency.
• Screen incoming crisis calls to provide help seeker crisis resolution and safety.
• Consistently and effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
• Take direction from Clinical Supervisors and/or Team Leads during shift.

Professionalism and Work Conduct

• Meets people with compassion and takes ownership in the success of ICSH.
• Acts in a professional manner and maintains appropriate boundaries with help-seekers and staff.
• Respectful of help-seekers and co-workers who have differing opinions.
• Reports to work, meetings, training, and job-related activities prepared and as scheduled.
• Adjusts effectively to changing organizational processes.

POSITION REQUIREMENTS

• Bachelor’s Degree (psychology, social work, counseling or related field preferred),
• Or college or university studies related to behavioral health.

• Be 18 years of age or older.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon program needs.
• Complete yearly trainings as required by 988 Lifeline.
• Have knowledge of all job specific skills including risk assessment, data collection, and triage.
• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• Successfully pass background check.

Cultural Proficiency and Diversity

• Is open to being an active learner, participating in discussions with others, trying innovative approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
• Actively promotes staff development by initiating and encouraging communication with employees about issues of diversity and discrimination.
• Supportive of Jannus’ commitment to diversity, race, equity, and inclusion. Integrating these concepts into daily activities to create healthy workplace environments.

PHYSICAL REQUIREMENTS:

Sitting or standing for extended periods, repeated hand and wrist motions (for use or computers, phones, and other office equipment) are required in an office environment. Crisis Call Responder must have the ability to be at a desk/station for up to 9 hours.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.

TO APPLY:

Go to the Jannus Employment page at www.jannus.org/employment and click on the job posting link to be directed to a secure application portal. Please note that a cover letter and resume are required and applications will be considered incomplete without this documentation. If you need any support completing the application, please reach out to Jannus HR at 208.336.5533. Applications will be accepted until May 1, 2023.

Jannus, Inc. is an Affirmative Action / Equal Employment Opportunity Employer.

Jannus, Inc. shall abide by the requirements of 41 CFR sections 60-1.4(a) (7), 60-300.5(a) and (d),
60-741.5(a) and (d), and 29C.F.R. Part 471, Appendix A to Subpart A, if applicable. These regulations prohibit discrimination against qualified individuals including on the basis of race, color, religion, age, gender, pregnancy, national origin, mental or physical disability, genetic information, sexual orientation or gender identity, veteran status or disability, military status, or any status protected by federal, state or local law and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment women, minorities, qualified protected veterans, and individuals with disabilities