Job description
Supporting the Most Exciting and Meaningful Missions in the World
Windows Desktop Support Technician
Amentum is currently seeking a Windows Desktop Support Technician to support an IT Managed Services program in Livermore, California. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
You will be a part of a team that provides end-user support with processes for managing and delivering services that are ITIL® conformant. In this role, you will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. The operating systems supported include approved and authorized versions of MS Windows, and MacOS. The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
As a member of the team, you will:
-
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
-
Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework).
-
If unable to repair on initial visit, validate the user’s problem and provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
-
Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and wherever available in the repair customer issues within target time limits.
-
Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
-
Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature.
-
Appropriately document all required information into the call tracking system.
-
Ensure system is appropriately secured (case is locked, system password protected, etc.).
-
Complete site specific, preventative maintenance checklist.
-
Partner with team members to communicate new solutions and assist other technicians when call volume is low.
-
Contribute to the knowledgebase (KB) through research of articles, training courses attended on the job learning, etc.
Minimum Qualifications:
-
Must have a High School Diploma / GED and 3 years of experience.
-
Experience related to PC Assembly, Imaging, PC/OS Testing, and Installation
-
Must be able to obtain a TOP SECRET (TS) or DOE Q clearance and maintain it for the life of the contract.
Compensation & Benefits:
HIRING SALARY: $73,819.20. This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site:
www.amentumcareers.com
.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.