• Prepares vehicle warranty claims for entry into respective OEM systems, inclusive of ensuring all supporting documentation is collected
• Processes warranty claims within the organization’s and the manufacturers’ policies, procedures & guidelines
• Proactively coach service departments on warranty compliance guidelines and expectations
• Communicate directly and effectively with shop management to achieve the highest recovery rates
• Check and train other team members to verify chassis and components for Warranty
• Be proficient with the warranty workflow processes within company software system, Procede
• Communicate with management regarding status of warranty jobs, pending claims, requests from OEM’s for further information
• Reconciles claims submitted. Identifying and processing rejects that are out of established warranty guidelines and document quality improvements
• Support the Accounting department in accurately coding and reconciling OEM warranty payments
• Other duties assigned as business needs require.

Education: High School diploma or equivalent preferred.

Experience: One year or related equivalent of repair shop experience preferred, previous warranty processing experience strongly preferred. Must have a familiarization of all phases of mechanical work performed at the dealership Service Department.

Skills: Must be professional and safety minded at all times. Strong computer and telephone skills. Excellent communication (both verbal and written) and listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, standing, keyboard and tablet usage, walking, talking, and fine motor skills. Occasional lifting up to 50 pounds. Climbing into and around heavy-duty vehicles. Extensive use of telephone and computer programs.

Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.

Hours: Typical schedule is Monday through Friday, 8:00AM to 5:00PM. However, hours may vary depending on business needs and current opening.

Compensation: $22.00 to $24.00 plus incentive, based upon experience. We are currently looking for all experience levels.