VTC Technician Level II

Full-time

Location: Warner Robins, GA

Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).

VFI seeks an experienced, professional VTC Technician Level II for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Note: All candidates must possess an active DoD Secret clearance

Location: Robins AFB/Warner Robins, GA

Schedule: Monday - Friday, weekends as needed

Travel: Minimal, less than 10%

Duties and Responsibilities:

• Provide Video Conferencing support.
• Receive VTC requests; schedule, coordinate, and facilitate secure and non-secure VTC sessions.
• Provide senior-level presentation support in for up to twelve (12) HQ AFRC VTC-enabled conference rooms at various locations around the base.
• Provide technical support to customers on presentation capabilities of VTC systems and requirements of the conference rooms.
• Assist in the scheduling of conference rooms for presentation support.
• Assist with the setup of VTC sessions on the VTC hub.
• Perform onsite installations, configure the hardware and software for the appropriate telecommunications service, and test for connectivity and operability.
• Conduct basic troubleshooting and coordinate with VTC Operations Chief on any issues which require resolution; includes testing with other AF units.
• Configure systems, multimedia devices and peripheral equipment.
• Support on-site maintenance from vendors.
• Perform minor (Lowest Replaceable Unit (LRU) component) equipment installs and assist with vendor-managed installation.
• Provide input to on-site contract manager as required to support deliverables.
• Participate in Government program/project reviews, technical meetings, and briefings.
• Enroll in and complete Government and contractor-mandated training, as required.
  

Requirements and Qualifications:

• At least three (3) years of experience as a VTC Technician, preferably in a DoD enterprise environment.

• Ability to independently lift 30 pounds.
• Associates degree in an A/V or IT discipline preferred.
• Capabilities needed to deliver exceptionally responsive, respectful, and professional technical in-person support to users of differing technical skills.

• Superior customer service skills.
• Excellent time management skills.
• Clear written and verbal communication.
• A positive, supportive, and approachable attitude and demeanor.

Potential for Telework:

• Based on customer needs

VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.

Application Instructions: Please apply on our website at: www.vetfi.com/careers.

VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.