Job description

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Job Summary

Entry level APD Specialist who either completes virtual inspections and prepares estimates, or proactively reviews and adjusts estimates from repair shops, either Direct Repair or non-Direct repair, and subrogation demands from other carriers. Establishes damages and negotiates settlement of claims with repair facilities and/or customers and works with them to manage repairs and rental. Reviews and resolves supplements. Confirms accuracy of Total Loss evaluations and negotiates settlement with customers or their representative. Communicates and collaborates with Claim Owners to facilitate claim resolution for customers. May be assigned as a Claim Owner on Tier 1 claims.

• Ideal candidates will reside in one of the following states: AZ, ID, KS, MT, MO, NV, OR, UT, OR WA
• Hours of Operation: Monday- Friday, flex schedule typically between 8:00 AM - 5:00 PM
• Target Start: March 13, 2023
• Compensation: $24.11- $37.13 based on level of experience and geographical location

Essential Job Functions

• Completes vehicle inspections and prepares estimate or reviews and adjusts estimates from repair facilities and subrogation demands using claims estimating software and determines claims related damage.
• Establishes damages and negotiates settlement of claims with repair facilities or other carriers.
• Manages repair process and adjusts auto repair supplements and manages rental.
• Confirms accuracy of total loss evaluation, explains the process and settles total loss claims when appropriate.
• Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs.
• Interacts/collaborates directly with policyholders, claimants, agents, and other representatives including repair facilities.
• Explains damages and the repair process, and sets expectations.
• Effectively collaborates with claim owners for customer interaction and resolution strategy.
• Appropriate communication with all entities associated with the claim to ensure the repairs are completed efficiently. This includes parts availability and appropriate repair scheduling.
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.
• Performs applicable administrative tasks (timekeeping, expense reports).
• Completes assigned training and activities to develop the knowledge, skills and abilities required to complete the job duties.
• Performs other duties as assigned

Education Requirements

High School diploma or equivalent required. Bachelor's degree preferred.

Experience Requirements

• Basic negotiating skills.
• Basic interpersonal and communication skills.
• Basic computer skills.
• Automotive repair knowledge preferred.
• Basic conflict resolution skills.
• Basic critical thinking skills.

Physical Actions

Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o WA Only: $24.42- $41.25

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Location(s): AZ, UT, NV, KS, MO, ID, OR, WA, MT

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporateand be sure to follow us on Instagram, LinkedIn, and TikTok.

Job Type: Full-time

Pay: From $24.11 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you currently reside in one of the following states: OR, MT, UT, NV, ID, KS, MO

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive repair: 1 year (Preferred)

Work Location: Remote

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