Central Texas Veterinary Specialty & Emergency Hospital

We are looking for the right person to join our Client Care Team!
**VETERINARY EXPERIENCE REQUIRED**

Job Overview:

The Client Care Representative plays an integral role in the Advanced Veterinary Care provided by Central Texas Veterinary Specialty & Emergency Hospital. This role goes hand in hand with our purpose statement of enhancing the quality of life for our patients.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital. Work with personal accountability and exceptional morale.
• Interact professionally, with integrity and compassion toward coworkers, clients, and patients by this organization's core values.
• Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Commit to providing excellent high-quality care to patients.

All requirements listed in this job description are essential functions, some of which may require more responsibility and knowledge as the employee gains experience and/or is promoted.

Position Responsibilities:

• Answer multiple phone lines
• Schedule appointments
• Enthusiastically greet clients upon arrival
• Prepare and collect information from clients to create or update their pet’s chart
• Explain hospital policy as it applies to payment for services rendered
• Faxing, filing, mailing
• Reminder calls
• Performing end-of-day duties
• Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
• Appropriately prepare billings, and receipts, collect and record all payments for services rendered
• Consistent, on-time arrival and attendance at work each day you are scheduled.
• Always be in position and prepared to work at the start of each shift.
• Good communication skills.
• Ability to work well with others as a team.
• Flexibility and the ability to adjust to a changing environment
• Handle stress and pressure calmly, with poise and tact.
• Self-motivated, hard worker.
• Ability to multitask, prioritize and delegate appropriately.
• Willingness and ability to learn new tasks quickly.
• Ability to receive constructive criticism and accept responsibility for actions.
• Reliable and dependable.
• Common sense, good judgment, and a sense of humor.

Benefits Package:

• Humana Group Health Coverage: Includes Medical, Dental, Vision, and Life coverage options
• 401K Retirement Plan
• Workers Compensation
• Continuing Education, dues & memberships, uniform reimbursement
• Paid Time Off
• Veterinary service discounts for personal pets
• Partnership with Purdue University’s Online Licensed Veterinary Technician Program

Qualifications:

• GED or High School Diploma
• Two years minimum customer service experience
• Basic computer knowledge
• Know how to operate essential office equipment
• Knowledge of the veterinary field is preferred, but not required

Special Position Requirements:

Overtime may be required.

Work rotation for Saturday required

Physical Effort:

While performing the duties of this job, the employee is frequently required to bend, stoop, and stand for extended periods and is required to lift forty (40) pounds. Employees will be expected to request assistance with lifting or carrying animals or materials over 40 pounds.

Work Requirements:

• Hazards associated with infected animals, controlled substances, and possible exposure to contagious diseases
• Exposures to unpleasant odors and noises
• Exposure to aggressive patients, bites, scratches, and animal wastes