Training Specialist

Full Time
Omaha, NE 68138
Posted Today
Job description
  • Remote Position that will be based out of the Dallas, TX area


LOCATION

This position may be performed remotely and we are targeting candidates in major cities throughout the United States. This role is a heavy travel role. The successful candidate can expect to travel 75-100% of the time, weekends included. This includes travel to Omaha, NE, where Scooters Coffee is headquartered.


INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.


Within the Scooters Coffee brand sits Harvest Roasting, which includes our warehouse, bakery, and roastery. Harvest Roasting serves as the supplier to all of our coffeehouse locations, including corporate and franchise owned, providing weekly product deliveries of the vast majority of products needed for daily business. For us, the focus is on quality; therefore, we handle all the roasting, shipping, baking, and packaging within Harvest Roasting.


At Scooters Coffee, we are courageously committing to bringing our mission to communities across the nation. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, and Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers. So, whats it like to work at Scooters Coffee?

Leaders who inspire with their vision and stewardship of brand values

Dynamic growth phase means no two days are the same

Better together: intentional collaboration provides meaning and direction in our work

Innovation welcomed at all levels

Family culture: in out and out of work, we care for the whole you

Lots, and lots, and lots of coffee!!


At Scooters Coffee, we care about our employees like family, and we know theres nothing more important to you than your family. Heres how we support you:

Physical full suite of insurance plans to protect your physical and mental health

Financial competitive total pay, company contributions to your 401(k) and HSA, plus free 1:1 financial planning

Life/Work Balance PTO, paid holidays, and paid leave for all parents. We have professional development tools for you and Employee Assistance Program access for your whole family

Community Paid time to volunteer and organized giving campaigns

Perks $75/month credit for in-store purchases, discounted products from our online store, drawings for free event tickets, and access to exclusive branded apparel items


DESCRIPTION

The Field Training Specialist is a role that liaises between franchisees and the corporate training team to lead the new store opening process. This role provides essential training and support to franchisees to help them decrease time to profitability and ensure brand standards. The Field Training Specialist lays the groundwork for the future relationship between franchisees and their designated Field Brand Consultant (FBC). The Field Training Specialist plays a key role in profitability and success of new store openings.


ESSENTIAL DUTIES & RESPONSIBILITIES

Lead the new store opening process, from setup and organization through soft and grand opening schedule

Support franchisees in training store employees, creating an Amazing customer service experience

Execute all field training initiatives, including facilitating in-store training and providing follow-up training support

Reinforce brand standards based on in-store observations; partner with FBC and franchisees on timely resolution of compliance issues

Liaise with franchisees and Marketing to develop and implement suitable local marketing initiatives

Communicate opportunities, successes, and feedback to franchisees, FBC, and internal leadership as necessary

Establish a positive relationship with franchisees and corporate support teams

Work to continually improve training program to become more efficient and effective


QUALIFICATIONS

Working knowledge of franchise principles and business operations

Experience leading training for individuals and groups

Experience creating and enhancing training programs

Excellent communication, critical thinking, and problem-solving skills

Strong organizational, analytical, and time management skills

Ability to travel up to 75-100% of the time

A minimum of 3 years QSR experience or equivalent preferred

Bachelors degree preferred


Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.



Brand: Scooters Coffee
Address: 10500 Sapp Bros Drive Omaha, NE - 68138
Property Description: Scooters Coffee
Property Number: Scooters Coffee

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