Job description
POSITION PURPOSE AND SUMMARY
The Vice President Total Rewards plays a key strategic role in the business for Extended Stay America, LLC ("ESA"). The position provides leadership and direction for all the financial related aspects of the Total Rewards function, including Benefits, Compensation and HRIS. This position provides leadership oversight over the design and execution of all benefit programs for ESA's associates as well as all ESA's Compensation program's design and execution, including multiple bonus programs. This position also provides leadership oversight over our HRIS HCM system to ensure timely and accurate processing and distribution of pay and tax reporting functions in accordance with governmental agencies, regulations, labor laws, and corporate policies and procedures. Additional areas of responsibility include administration of all short and long-term incentive plans, ACA reporting, leave of absences, vendor relations, and HIPAA compliance. Also responsible for the strategic design, development and management of a comprehensive benefits strategy and programs based on business objectives, market trends, cost effectiveness and competitive practices. Key internal customers include Executive and Senior Leadership, Department Leaders, Operations, and other key subject matter experts as needed.
The Vice President Total Rewards plays a key strategic role in the business for Extended Stay America, LLC ("ESA"). The position provides leadership and direction for all the financial related aspects of the Total Rewards function, including Benefits, Compensation and HRIS. This position provides leadership oversight over the design and execution of all benefit programs for ESA's associates as well as all ESA's Compensation program's design and execution, including multiple bonus programs. This position also provides leadership oversight over our HRIS HCM system to ensure timely and accurate processing and distribution of pay and tax reporting functions in accordance with governmental agencies, regulations, labor laws, and corporate policies and procedures. Additional areas of responsibility include administration of all short and long-term incentive plans, ACA reporting, leave of absences, vendor relations, and HIPAA compliance. Also responsible for the strategic design, development and management of a comprehensive benefits strategy and programs based on business objectives, market trends, cost effectiveness and competitive practices. Key internal customers include Executive and Senior Leadership, Department Leaders, Operations, and other key subject matter experts as needed.
The individual in this position will have strong influence skills, communication skills, and lead with influence and partnership versus a heavy directive approach. Given this role will need to drive key results through programs that drive our culture and have a positive impact across the broader organization and will need to be able to understand how to effectively create change, influence, partner and communicate and execute through others. Demonstrated Project management skills and the ability to effectively communicate verbally/written in order to successfully drive projects to completion. This individual must have a strong ability to deliver executable results and manage multiple projects simultaneously through leadership practices that will enable the company to achieve strategic business objectives. This position is responsible for listening and understanding the needs of field operations while also understanding the corporate functions and balance the different business needs. Due to these cross-functional projects, this role requires strong cross functional leadership skills, partnership with a variety of departments including: Human Resources, Finance, Legal, Operations, etc.
ESSENTIAL JOB FUNCTIONS
The individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation.
The individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation.
- Primary Duties & Responsibilities:
- Strategic Total Rewards Leadership:
- Create and provide an overall total rewards strategy ensuring a clear integration of benefits, wellness, and partnership with training to layout a clear plan for approval by the Executive Leadership Team and then ensure clear communication to all associates (WIIFM)
- Periodically design and implement "importance based" surveys to determine the key needs and desires from all groups of associates and propose and consider new total rewards packages for different associate groups
- Seek feedback/surveys from associates to determine their satisfaction with current benefit/rewards programs to ensure customer satisfaction and vendor obligations are being met
- Demonstrate strong partnerships with finance, legal, communications, and other HR partners to design and implement programs ensuring these key departments are in partnership approach
- Serve as the resource for information, problem solving, and communication to senior management as it relates to the architecture and strategy development for all areas pertaining to associate benefits and compensation
- Ensure each key leader has a development plan and supported with training and coaching, through 1:1 meetings, staff meetings, etc.
- Provide strategic leadership in the area of communication to ensure all departments within total rewards are successfully communicating key initiatives within the organization and aligning a clear associate communication strategy and understanding associate needs
- Encourage others to set challenging goals and high standards of performance
- Inspire others to define new opportunities and continuously improve the organization
- Celebrate and reward significant achievements of others
- Present logical and total business case for proposals and positions
- Assist team in addressing their individual strengths and development needs
- Compensation and HRIS Programs:
- Identify and monitor compensation trends, competitive benchmarks, best practice and regulatory and legislated requirements
- Design, implement and execute competitive and cost-effective compensation program, policies, practices and procedures
- Ensure external competitiveness by directing the participation/development of compensation surveys, analyzing survey data and recommending appropriate compensation practice changes
- Develop and monitor compensation policies, procedures and programs to be responsive to changing needs and diverse workforces
- Responsible for closely monitoring eligibility and analysis of claims experience
- Ensure timely and accurate data integrity with all HR systems to improve benefit related data delivery systems
- Ensure compliance with Federal, State, and local benefit related laws and regulations.
- Oversee and manage total rewards team, ensuring a clear strategy is set for the team and expectations are understood
- Ensure oversight and support to the HRIS Team by creating methods to track metrics, key performance indicators to ensure successful customer service
- Benefits Programs:
- Provide management direction related to the Open Enrollment process including communications and materials distribution, and implementation of participant coverage elections
- Develop and maintain vendor relationships with benefits providers to ensure correct application of plan, claims adjudication, problem resolution and data exchanges
- Responsible for closely monitoring eligibility and analysis of claims experience
- Assist in the resolution of administrative issues which may include coverage questions, appeals, claims disputes, participant eligibility, provider service, plan and contract documents.
- Coordinate company benefits with government sponsored programs
- Develop benefit information and census data for actuaries, insurance carriers and executive management
- Review and execute benefits documentation, such as original and amended plan information, benefit agreements and insurance policies
- Ensure compliance with all existing and new federal and state regulations and legislation pertaining to benefits, providing information and updates to executive leadership
- Lead provider selection processes, including development and distribution of RFPs, making recommendations for plan designs compatible with ESA business objectives and associate needs, while ensuring a market competitive position
- Manage oversight of self-insured health plans tracking overall claim data and providing recommendations to manage costs and align wellness programs
- Design wellness strategy and programs for all associates (HSC and Field Ops) track and measure progress and success of the programs
- Coordinate with external auditors the audits of the 401(k) plans to ensure timely and accurate filing of Form 5500s
- All other duties as needed or required
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Requirements:
- Ability to work with both HSC and Field Ops personnel to achieve needed results in improving the organizations' effectiveness
- Maintain attention and concentration for extended periods of time
- Read and interpret documents and instructions from internal and external customers
- Communicate effectively with internal customers at all levels of the organization
- Multi-task and prioritize workload and communicate with management on conflicts
- Work with a high level of independence
- Function in a fast-paced environment
- Critical thinking to problem solve and provide innovative solutions
- Ability to research issues using application knowledge and written documentation
- Self-starter that can take the initiative
- Financial Analysis skills and knowledge of key reports and systems (Info Station, etc.)
- Team player that works well in groups understanding and working through conflicting interests
- Detail oriented with good business management skills
- If applicable, ability to travel for meetings with customers, vendors, other associates, and/or other business necessities
MINIMUM QUALIFICATIONS
- Bachelor's degree in Finance/Accounting or Human Resources is required
- Advanced degree or special certification a plus (CPA or CEBS)
- 15+ years of related experience
- 10 + years Management Experience
- Experience with ADP Enterprise Payroll/HR Systems.
- Strong analytical, organizational, communication, and interpersonal skills
- Ability to manage, train, and mentor associates to ensure succession planning objectives are met
- Excellent relationship-building skills, both internally and externally
- Exceptional written and verbal communication skills
- Experience with preparation of Budgets and track record of meeting them
- Ability to motivate associates at all levels and influence without authority
- Proficient in Microsoft Word, Excel and PowerPoint, as well as publishing software and survey tools
- Demonstrated project management skills, including the ability to work independently on projects of high complexity with minimal supervision
- Ability to work effectively with other leaders to allocate resources to accomplish tasks and achieve corporate objectives
- Ability to work effectively with partners from varied and diverse backgrounds and at all levels of the organization
- Ability to multi-task and prioritize duties
- Detailed oriented
- Able to work with general supervision, and able to make quick decisions
- Proven leadership and management skills, team player
- Excellent interpersonal, verbal and written communication skills
- Proven ability to identify obstacles and create solutions to complex problems
- Strong project management skills to drive projects to completion
- Must be able to work independently: self motivated to complete work in a timely and accurate manner
- Comfortable and confident to communicate with all levels of associates: Executives, regional teams and property level personnel
- Strong interpersonal, verbal, written communication skills
- Ability to make sound decisions and use of common sense
- Ability to maintain the confidentiality of records and information
- Ability to adapt to changing assignments, multiple and conflicting priorities
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