Job description
Overview:
Required Skills:
The Tier 1 User Admin Support Analyst will support both internal and external clients in responding to incoming emails, Helpdesk tickets, and phone support for Lincoln Property Company’s Property Management systems, including Yardi, Rent Café/CRM, Payscan, OneSite, Entrata, First Advantage and Google Gmail.
Responsibilities:
Primary role will consist of the setup of a new hire user access, provide accurate system role and access to applications, Reset and Unlock accounts, provide Email Support, and work with Lincoln’s property management personnel to assist with questions or problems they have with Lincoln’s Property Management Systems.
Qualifications:
Qualifications:
Bachelor's Degree is a plus but not required, preferably in Information Technology, Business, or Real Estate.
Required Skills:
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Knowledge of the following is a Plus but not required: Yardi 7s, Rent Café/CRM, Payscan, Yardi 6, OneSite, and Entrata, OKTA, Active Directory, Gmail, Password resets.
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Excellent communication, verbal & written skills
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Basic PC skills / Helpdesk experience
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Working knowledge of Excel, PowerPoint, and Word
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Ability to work with team members
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Customer Service Skills
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